Customer Service Associate

Job not on LinkedIn

🕒 November 22, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Contact customers to remind and recover overdue payments through calls. • Clearly explain account status, payment options, and consequences of non-payment. • Build and maintain positive relationships with customers to encourage timely payments. • Resolve billing disputes and escalate complex issues to the appropriate departments. • Maintain accurate records of all interactions, payment commitments, and follow-ups in our system. • Meet individual and team collection targets on a daily, weekly, and monthly basis. • Ensure compliance with company policies and procedures during customer interactions. • Provide excellent customer service and maintain a professional demeanor at all times. • Stay updated on industry trends and best practices in customer service and collections.

🎯 Requirements

• High school diploma or equivalent; college degree preferred. • 1-2 years of experience in customer service or collections preferred. • Excellent communication skills, both verbal and written. • Strong interpersonal skills and the ability to build rapport with customers. • Proficiency in Microsoft Office Suite or similar software. • Ability to work independently and manage a high volume of calls. • Excellent time management and organizational skills. • Attention to detail and accuracy in record-keeping. • Ability to work in a fast-paced, target-driven environment. • Willingness to undergo training and development opportunities.

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