Customer Service Associate

Job not on LinkedIn

🕒 November 24, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Handle inbound and outbound customer calls and emails, maintaining a high level of professionalism and empathy. • Provide accurate and timely information to customers, addressing their inquiries and concerns. • Collaborate with internal teams, such as sales and technical support, to ensure prompt issue resolution. • Gather and document customer feedback to identify areas of improvement and enhance service quality. • Maintain a thorough understanding of our products and services to offer effective solutions to customers. • Ensure compliance with company policies and procedures, especially regarding data privacy and security. • Maintain accurate records of customer interactions and update relevant systems accordingly. • Proactively identify and escalate potential customer issues or complaints to the appropriate team leads. • Participate in team meetings and training sessions to stay updated on company developments and best practices.

🎯 Requirements

• High school diploma or equivalent; relevant certifications in customer service or call center operations are preferred. • 1-2 years of experience in a customer service or call center environment, preferably in a collections or telecollection role. • Excellent verbal and written communication skills, with the ability to communicate effectively with diverse customer segments. • Strong active listening skills and a customer-centric approach to problem-solving. • Proficiency in using computer systems and customer relationship management (CRM) software. • Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively. • Excellent time management and organizational skills, with a focus on meeting deadlines. • A positive and professional attitude, with a commitment to delivering exceptional customer service. • Willingness to learn and adapt to new technologies and processes. • Fluency in English is mandatory; proficiency in additional languages is a plus.

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