Team Leader

Job not on LinkedIn

🕒 January 20

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

✨ Team Leader

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Administratively manage a team & monitor their performance • Motivate and recognize team members through implementation of the R & R programs • Analyze various reports to enhance productivity • Improve quality of service and increase client delight • Prepare and submit periodic reports of Team performance and should identify the gaps/scope of improvement (if Targets are not met). • Rostering and Scheduling of agents as per Process requirement • Provide end-to-end resolution by taking ownership and doing follow-ups • To ensure required login hours of the team to meet the volume of work. • To ensure all the members of the team are equipped well to handle customer’s queries. • To meet the Team targets like AHT, Quality score, CSAT Etc. • To plan, prioritize and delegate work tasks to ensure proper functioning of team. • Improve the retention of employees • Ensure that both client and end customer gets the right kind of service in a consistent manner by periodically reviewing quality, Customer appreciations or complaints if any. • Managing to achieve process KPI & SLA • Managing to achieve CCE KPI & SLA • Audit calls and identify the training requirements. Key Deliverables • Quality Scores • Client SLA achievement • Improve CSAT • Low attrition & High Productivity • Attendance compliance • Client satisfaction

🎯 Requirements

• 12/undergraduate • 2-3 years of work experience.

🏖️ Benefits

• E-learning mandatory courses certified wherever applicable

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume