L2 Systems Engineer

🔥 0 minutes ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Deliver Level 2 technical support across on-premises and hybrid cloud environments • Administer and maintain Windows workstations, Windows Server infrastructure, and associated applications • Troubleshoot networking, endpoint, server, Microsoft 365, cloud, and third-party application issues • Manage incidents, service requests, and escalations through ConnectWise Manage or equivalent platforms in accordance with service-level agreements • Provide remote technical assistance and support calls using 3CX and ScreenConnect • Escalate complex infrastructure and vendor-specific issues to Level 3 engineers or external providers after diagnostics and documentation • Administer Microsoft 365 services, tenants, security configurations, compliance settings, user provisioning, licensing, and identity management • Deploy and manage Windows devices, applications, configuration profiles, compliance policies, and security baselines through Microsoft Intune • Manage endpoints with NinjaOne RMM, ConnectWise Automate, CIPP, Augmentt, and related tools • Manage Apple device enrollment and lifecycle processes through Apple Business Manager • Configure and deploy applications and endpoint configurations using ImmyBot • Implement endpoint protection and security policies using ThreatLocker • Investigate endpoint security threats and managed detection alerts through Huntress • Monitor, test, and restore backups using Veeam Backup & Replication • Manage operating-system and application patching • Configure and troubleshoot FortiClient SSL VPN connections, authentication, and secure remote access • Monitor service dashboards for infrastructure, endpoint, backup, security, patch compliance, and performance issues • Configure and troubleshoot Microsoft RemoteApps and Remote Desktop Services • Administer Adobe and Foxit PDF licensing, provisioning, deployment, updates, and troubleshooting • Maintain email signatures, branding, and marketing templates using Exclaimer • Support third-party business applications, including Lexful and client-specific software • Execute automation, scripting, and scheduled operational tasks using Trigger and ConnectWise Automate • Participate in client onboarding, Microsoft 365 migrations, infrastructure upgrades, system deployments, and technology improvement initiatives • Maintain technical documentation, client environment records, procedures, and knowledge articles in IT Glue • Develop standard operating procedures and internal knowledge base articles • Resolve incidents and service requests according to agreed service levels and quality standards • Contribute to automation, knowledge sharing, and process improvements • Deliver projects according to scope, technical standards, documentation, and handover requirements

🎯 Requirements

• At least 3 years of hands-on experience in Level 2 service desk support, systems administration, or managed IT services • Strong troubleshooting experience across Windows endpoints, Windows Server, Microsoft 365, networking, cloud services, and third-party business applications • Practical experience delivering infrastructure and cloud projects, including Microsoft 365 migrations, endpoint deployments, Intune implementations, or Azure Virtual Desktop solutions • Solid understanding of IT security, identity and access management, patch management, backup, disaster recovery, and change management • Experience managing incidents, service requests, and escalations in line with agreed service levels, with accurate documentation • Proficiency in Windows 10/11, Windows Server, Active Directory, Group Policy, DNS, DHCP, Remote Desktop Services, and PowerShell • Hands-on experience administering Microsoft 365, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Entra ID, Intune, licensing, security, and compliance • Familiarity with PSA/ticketing platforms such as ConnectWise Manage and RMM solutions such as NinjaOne and ConnectWise Automate • Strong knowledge of endpoint management, patching, software deployment, system monitoring, and remote technical support • Understanding of networking fundamentals including TCP/IP, VLANs, firewalls, VPNs, and secure remote connectivity • Experience with backup monitoring, restoration, and disaster recovery using Veeam or comparable platforms • Strong verbal and written communication skills, analytical thinking, troubleshooting ability, attention to detail, prioritisation, documentation, knowledge sharing, continuous learning, and customer focus • Ability to work independently in a remote environment while collaborating with Level 1 and Level 3 engineers, vendors, and client stakeholders • Relevant Microsoft, CompTIA, ITIL, networking, or security certifications are advantageous

🏖️ Benefits

• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events and engagement activities • Diji Assist mental health and counseling support • Reimbursement for industry certifications • Open-door culture where ideas and feedback matter • Flexible work — home or office • Rewards and recognition • Christmas and financial year-end parties