NOC Engineer

🔥 2 hours ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Perform recurring backup health checks across multiple client environments using Veeam, Azure Backup, and Datto solutions • Review backup job histories, investigate warning indicators, and identify failed or incomplete backup operations • Monitor backup repository capacity, recovery points, and offsite storage availability • Conduct file-level test restores from local and offsite backups • Perform Azure Backup recovery tests and remove temporary recovery resources afterward • Review backup configurations to confirm required servers, resources, and workloads remain protected • Carry out backup solution reviews and maintain accurate backup documentation • Monitor Datto BCDR and SaaS Protection consoles, recording and escalating identified issues • Complete additional backup verification activities, including chain integrity checks • Review automated patch compliance tickets generated through Datto RMM • Investigate patching failures and confirm reported issues on affected devices • Perform approved remediation activities, including restarting patch jobs, resolving failed updates, and coordinating authorized reboots • Validate successful patch installation and device compliance through Datto RMM • Capture supporting evidence and attach it to relevant tickets • Document remediation steps, outcomes, and unresolved issues • Escalate recurring patch failures, unresponsive devices, or incidents requiring advanced troubleshooting • Perform recurring infrastructure health checks and first-line operational tasks using established monitoring and management tools • Follow documented checklists and standard operating procedures • Identify operational risks, abnormalities, and infrastructure issues requiring further investigation • Support additional routine monitoring and maintenance tasks as operational requirements evolve • Carry out approved troubleshooting within defined technical and security boundaries • Escalate failed backup restores, missing recovery points, inaccessible repositories, and persistent backup failures • Create detailed escalation tickets with error messages, screenshots, troubleshooting history, and verification results • Maintain accurate ticket records and clear pass/fail outcomes • Update technical documentation and record and close operational tasks • Collaborate with internal technical teams to facilitate incident resolution • Investigate backup failures involving repository capacity, Veeam backup locks, and Azure agent connectivity • Perform approved first-line troubleshooting and escalate unresolved issues

🎯 Requirements

• Hands-on experience with Veeam Backup & Replication, including backup monitoring, file-level recovery, repository management, and capacity checks • Practical knowledge of Azure Backup, Recovery Services vaults, and file recovery from restore points • Experience reviewing backup histories, identifying failures, validating backup integrity, and performing test restores • Familiarity with Datto BCDR and SaaS Protection platforms • Proven experience using Datto RMM for endpoint monitoring, patch deployment, compliance verification, and remediation • Ability to investigate failed Windows updates, troubleshoot patching issues, and verify successful remediation • Understanding of Windows Server and workstation administration, including system update and reboot-related troubleshooting • Basic PowerShell scripting knowledge would be advantageous • Experience working within an MSP or structured IT operations environment • Strong understanding of ticketing systems, technical documentation, and checklist-driven processes • Ability to maintain accurate records, capture supporting screenshots, and document remediation outcomes • Clear written English communication skills • Strong attention to detail, problem-solving abilities, and sound judgment regarding incident escalation • Ability to work independently with minimal supervision while following established operational and security procedures • Understanding of multi-factor authentication, least-privilege access, and secure remote administration • Awareness of data protection requirements and appropriate handling of confidential client information • Ability to follow approved change management procedures and maintain secure access practices

🏖️ Benefits

• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events & engagement activities • Diji Assist mental health & counseling support • Reimbursement for industry certifications • Open-door culture • Flexible work – home or office • Rewards & recognition • Christmas and financial year-end parties