eCommerce Operations Consultant

Job not on LinkedIn

🔥 17 hours ago

🇵🇱 Poland – Remote

💵 zł15k - zł20k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Directio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Directio is a global IT services company that specializes in end-to-end software development and cloud solutions. They consult, code, test, deploy, and manage cloud-based and mobile applications, providing 24/7 support from their offices located across Poland, the Philippines, Mexico, and the United States. Their focus is on delivering tailored software solutions that align with clients' goals and help overcome complex challenges in technology and development.

📋 Description

• Monitor daily eCommerce platform operations and business transactions • Support the complete order lifecycle, including order management, fulfilment, shipment tracking, returns, and customer issue resolution • Coordinate operational activities with business users, warehouse, logistics, customer service, and technical support teams • Ensure compliance with agreed SLAs and operational KPIs • Provide L1/L2 operational and production support for Adobe Commerce (Magento), Shopify, and BigCommerce platforms • Analyze production issues and coordinate their resolution with relevant technical teams • Monitor integrations, order flows, payment transactions, and fulfilment processes • Prepare detailed incident reports and Root Cause Analysis (RCA) documentation • Gather and document business requirements and analyze eCommerce business processes to identify potential improvements • Support User Acceptance Testing (UAT), business validation, release planning, and production readiness activities • Validate end-to-end eCommerce processes, including product catalogue, pricing and promotions, customer registration, checkout and payments, order management, fulfilment, and returns • Execute test scenarios, report defects, and support regression and smoke testing during releases • Prepare and support operational dashboards and status reports, tracking incidents, service requests, and performance metrics • Participate in daily governance and stakeholder review meetings

🎯 Requirements

• 3–8 years of professional experience supporting eCommerce platforms such as Adobe Commerce (Magento), Shopify, or BigCommerce • Strong understanding of eCommerce operations, including Order Management, Fulfilment & Logistics, Customer Service Operations, Product Catalogue Management, Pricing & Promotions, and Payment & Checkout flows • Experience with ServiceNow, Jira, Azure DevOps, or similar ticketing and work management tools • Good understanding of eCommerce business processes and customer journeys • Experience with production support, incident management, and coordinating issue resolution with technical teams • Experience supporting business analysis, functional validation, UAT, and QA activities • Strong analytical, communication, and stakeholder management skills • Comfortable working with global delivery and operations teams • Able to work in rotational shifts supporting global operations, including 24/7 coverage when required • Fluent in Spanish and English, both written and spoken • Bachelor's degree in Business Administration, Information Technology, Commerce, or a related field • Experience with SAP integrations and ERP processes • Experience working in B2B Commerce environments • Understanding of APIs, integrations, and web technologies • ITIL knowledge or previous Production Support experience • Experience working with global delivery teams

🏖️ Benefits

• Private healthcare • Multisport card • Trainings