Senior Tech Operations Specialist

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Distribusion Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

✈️ Travel

🚗 Transport

💰 Series B on 2022-06

Logistics • Travel • Transport

Distribusion Technologies is a technology company focused on ground transportation. It provides a platform that connects transport operators with retailers, allowing access to a comprehensive network of carriers and millions of potential passengers. The company facilitates seamless transactions with a unified contract and settlement process, offering advanced sales forecasting and pricing tools to maximize utility and profitability. With a mission to encourage sustainable travel, Distribusion supports environmentally-friendly transportation solutions, contributing to significant reductions in emissions. Their technology aids in scaling operations and expanding market reach globally.

📋 Description

• Take full ownership of high-level monitoring for the company’s operations • Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations • Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance • Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence • Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business • Proactively identify and implement key improvements in product and tech systems from an operational perspective • Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution

🎯 Requirements

• At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc. • Ability to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level • Product-oriented mindset focusing on long-term risk prevention and mitigation strategies • Comfortable with investigating complex SQL queries and relational databases • Experience with Jira, Prometheus, Grafana, New Relic, or other monitoring tools is a plus • Ability to collaborate with cross-functional teams to diagnose and resolve incoming technical issues • Fluent in English with clear communication skills • Analytical, independent and tech-savvy • Comfortable with fast-paced environments and heavy context switching

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible working hours