Renewal Coordinator, French & English Speaking

🔥 1 hour ago

🇪🇬 Egypt – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ French

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Own and execute a portfolio of renewal contracts in an assigned territory • Implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust • Increase account growth by helping identify incremental opportunities upon contract renewal • Maintain and update a rolling forecast of the territory • Communicate renewal risks to internal resources and develop resolution strategies • Collaborate with Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management • Evaluate diverse problems using data and identifiable factors • Adhere to internal best practices for Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes, and Forecasting • Achieve financial and strategic revenue, bookings, and billings targets • Prioritize the portfolio to render the most favorable outcomes • Leverage customer data and behavior to assess renewal health • Report as an individual contributor to the Manager, Renewal Specialists

🎯 Requirements

• Eligible to work in Egypt • Fluent in written and spoken English and French • Bachelor's degree preferred • 2+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings • Strong negotiation skills with experience driving contracts to completion on time • Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level • Experience in quota carrying sales role with proven achievement • Strong process management, financial acumen, and contractual engineering skills • Ability to react and adapt to potential rapid shifts in priorities • Strong level of urgency, organization, and prioritization skills • Ability to project-manage the renewal cycle, pulling in necessary resources

🏖️ Benefits

• Reasonable accommodations for qualified individuals with disabilities during job application procedures • Religious accommodations during the application process • Equal opportunity to succeed and be heard • Support from the Talent organization for application issues, concerns, or technical difficulties

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