NOC Monitoring Technician

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Domo Inovação

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏦 Banking

🏢 Enterprise

Banking • Enterprise

<Domo Inovação> is a hub of innovation and technology within Grupo Mercantil (Banco Mercantil), focused on developing connected, future-oriented solutions and digital products for the bank and its customers. It positions itself as an innovation nucleus that creates technology-driven solutions, attracts talent, and leverages the stability of a long-established banking group to deliver practical, customer-facing experiences and internal capabilities.

📋 Description

• Monitor the data center environment and dispatch resolution teams to address contingencies as needed, ensuring the availability and continuity of IT services; • Log incidents in the company's platforms and control tools, detailing the type of problem (system, network, or other technological environment) to document and record incidents in the control systems; • Perform workaround actions for contingencies in any environment according to the provided directions and following established problem-resolution protocols; • Escalate incidents following contingency response guidelines to route them correctly to the appropriate support teams; • Prepare reports on indicators and metrics established by the Coordination team, producing information used to guide the strategy for Incident and Problem Management.

🎯 Requirements

• High school diploma; completed or in-progress technical/vocational training in a technology-related field; • Basic knowledge of networking (routers, TCP/IP, links, switches, etc.); • Knowledge of operating systems: Linux, Windows, UNIX; • Basic understanding of ITIL and COBIT; • Availability to work a 12x36 shift schedule; • Candidates will be advantaged by additional technology-related courses or certifications.

🏖️ Benefits

• Health insurance and dental plan • Wellhub (Gympass) • Transportation allowance • Meal and food allowance • Domo School (learning platform) and partnerships with educational institutions • Private pension plan • Life insurance • Day off • Extended maternity and paternity leave