Donorbox
51 - 200 employees
Founded 2014
đŒ Consulting
đŁ Marketing
đ€ Non-profit
Consulting âą Marketing âą Non-profit
Donorbox is a powerful fundraising platform designed to help organizations reach their fundraising goals by maximizing donations and enhancing donor management. The platform offers a range of tools including donation forms, crowdfunding, peer-to-peer campaigns, and membership management, all of which are integrated with advanced CRM features and powered by AI to streamline fundraising efforts. Donorbox supports both online and on-location fundraising, encourages quick and secure donations with its UltraSwiftâą checkout, and provides detailed analytics and insights to optimize donor engagement. Trusted by over 80,000 organizations worldwide, Donorbox aims to boost donations and retain donors effectively, making it a leading choice for nonprofit fundraising initiatives.
Customer Support Specialist
Job not on LinkedIn
đ August 10
đ Brazil, El Salvador, +2 more countries â Remote
đ” $923 / year
âł Contract/Temporary
đĄ Mid-level
đ Senior
đ Customer Support
đ» Ghost score 22%
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Donorbox
51 - 200 employees
Founded 2014
đŒ Consulting
đŁ Marketing
đ€ Non-profit
Consulting âą Marketing âą Non-profit
Donorbox is a powerful fundraising platform designed to help organizations reach their fundraising goals by maximizing donations and enhancing donor management. The platform offers a range of tools including donation forms, crowdfunding, peer-to-peer campaigns, and membership management, all of which are integrated with advanced CRM features and powered by AI to streamline fundraising efforts. Donorbox supports both online and on-location fundraising, encourages quick and secure donations with its UltraSwiftâą checkout, and provides detailed analytics and insights to optimize donor engagement. Trusted by over 80,000 organizations worldwide, Donorbox aims to boost donations and retain donors effectively, making it a leading choice for nonprofit fundraising initiatives.
đ Description
âą Respond to e-mail support tickets promptly, providing support and information as required âą Investigate issues and assist the Support Development team in identifying bugs âą Handle complex technical issues and maintain an accurate understanding of those issues âą Assist in updating the knowledge base in Zendesk as needed âą Provide product usage guidance and best practices to customers âą Monitor customer feedback and suggest improvements to enhance the customer experience
đŻ Requirements
âą Experience with support ticketing software (Zendesk preferred) âą Excellent analytical and problem-solving skills âą Ability to explain complex ideas in a concise and simple way âą Excellent written and verbal English communication skills âą SaaS experience âą Based in El Salvador, Mexico, Brazil, or Colombia
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