Donorbox
51 - 200 employees
Founded 2014
💼 Consulting
📣 Marketing
🤝 Non-profit
Consulting • Marketing • Non-profit
Donorbox is a powerful fundraising platform designed to help organizations reach their fundraising goals by maximizing donations and enhancing donor management. The platform offers a range of tools including donation forms, crowdfunding, peer-to-peer campaigns, and membership management, all of which are integrated with advanced CRM features and powered by AI to streamline fundraising efforts. Donorbox supports both online and on-location fundraising, encourages quick and secure donations with its UltraSwift™ checkout, and provides detailed analytics and insights to optimize donor engagement. Trusted by over 80,000 organizations worldwide, Donorbox aims to boost donations and retain donors effectively, making it a leading choice for nonprofit fundraising initiatives.
Customer Support Specialist
Job not on LinkedIn
🕒 August 10
🌐 Mexico, El Salvador, +2 more countries – Remote
💵 $923 / week
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 44%
Where this job comes from
Posted on Donorbox's careers page, not through a job board
First seen by Remote Rocketship August 10
Still open on Donorbox's site. Checked November 2 .
Donorbox
51 - 200 employees
Founded 2014
💼 Consulting
📣 Marketing
🤝 Non-profit
Consulting • Marketing • Non-profit
Donorbox is a powerful fundraising platform designed to help organizations reach their fundraising goals by maximizing donations and enhancing donor management. The platform offers a range of tools including donation forms, crowdfunding, peer-to-peer campaigns, and membership management, all of which are integrated with advanced CRM features and powered by AI to streamline fundraising efforts. Donorbox supports both online and on-location fundraising, encourages quick and secure donations with its UltraSwift™ checkout, and provides detailed analytics and insights to optimize donor engagement. Trusted by over 80,000 organizations worldwide, Donorbox aims to boost donations and retain donors effectively, making it a leading choice for nonprofit fundraising initiatives.
📋 Description
• Respond to e-mail support tickets promptly, providing support and information as required • Investigate issues and assist the Support Development team in identifying bugs • Handle complex technical issues and maintain an accurate understanding of those issues • Assist in updating our knowledge base in Zendesk as needed • Provide product usage guidance and best practices to customers • Monitor customer feedback and suggest improvements to enhance the customer experience
🎯 Requirements
• Experience with support ticketing software (Zendesk preferred) • Excellent analytical and problem-solving skills • Ability to explain complex ideas in a concise and simple way • Excellent written and verbal English communication skills • SaaS experience
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