Operations Associate – Client Delivery

🔥 1 minute ago

🇲🇰 North Macedonia – Remote

💵 $18k - $27k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Logo of Drop Zero Digital

Drop Zero Digital

1 - 10 employees

📣 Marketing

🛍️ eCommerce

🤝 B2B

Marketing • eCommerce • B2B

Drop Zero Digital is a specialized digital marketing agency focused on perfecting email marketing for e-commerce lifestyle brands. With a particular emphasis on clients using platforms like Klaviyo, Drop Zero Digital helps brands enhance their customer engagement and drive revenue through strategic and creative email campaigns. They offer free audits to qualified brands as part of their commitment to maximizing return on ad spend and leveraging email as a powerful marketing channel.

📋 Description

• Help grow Drop Zero Digital's AI image service. • Own either the hiring machine or client delivery operations, with the area decided during the trial. • For hiring operations: run sourcing, screening, scheduling, follow-up, tracking, and identify broken processes. • For client delivery operations: plan, brief, follow up, and ship client work while holding timelines and preventing stalled work. • Notice slippage, decide what to do, and close issues without being asked. • Make daily operational decisions and be evaluated on their quality. • Make calls on live work from the first week of the trial and receive direct feedback.

🎯 Requirements

• Full time once hired, and this is your only job. • During the paid trial, work 4 hours a day with us, 2 of them at a fixed time inside our working day; you can keep your current job during the trial. • If you pass, give notice and join full time within 30 days. • Reliable internet, at least 30 Mbps down and 5 Mbps up, tested live with us. • Strong written English. • Based in North Macedonia. • Track your working time with the company's time tracking tool from day one. • Have held a full-time job at some point in the last 12 months. • Misrepresenting employment history is disqualifying; employment history is verified using contracts and payslips. • Complete a Loom video application, written step, aptitude tests, recorded video interview, founder call, and paid trial. • Make decisions, own them, and distinguish which decisions are yours to make. • Take feedback as information and adapt while maintaining well-supported judgments. • Identify failing processes and communicate problems clearly and honestly.

🏖️ Benefits

• 1500 USD per month on hire, set by responsibility and demonstrated capability, not by how long you have worked. • Pass your 90-day review and your pay goes up by 50 percent. • A one-month annual bonus. • 15 days of paid leave a year, rising with tenure, plus your own country's public holidays. • Paid sick leave. • A health allowance. • A coworking allowance. • Completion payment when you finish the trial, whether or not we hire you. • Paid trial from day one: half rate for the first two weeks and full rate from week three onward.

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