Tier 2 Technical Support Specialist

🕒 July 27

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 42%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DTiQ

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

DTiQ is a company that provides intelligent video solutions aimed at transforming multi-location brands. Specializing in video surveillance and loss prevention, DTiQ offers tools that enable businesses to manage crucial aspects from anywhere at any time, leading to significant profit increases. Their solutions include SmartAudit™, SmartAnalysis, and SmartAssurance, which focus on improving guest experiences, reducing waste, enhancing speed of service, and protecting assets. Trusted by numerous brands, DTiQ serves industries such as quick service restaurants, convenience stores, and retail.

📋 Description

• Provide direct technical support to customers via phone, email, and ticketing systems • Troubleshoot and resolve complex hardware, software, and network issues • Install and configure DTiQ systems remotely • Escalate issues when necessary and collaborate with internal teams to ensure resolution • Maintain ticket queue performance and meet SLA and productivity targets • Document issues and solutions clearly and accurately

🎯 Requirements

• Strong English communication skills (spoken and written) • Solid understanding of computer hardware and networking fundamentals • Knowledge of Windows operating systems • Experience in technical support or help desk environments • Strong troubleshooting and problem-solving skills • Ability to work independently and as part of a team • Fluent in Spanish (preferred) • CompTIA or other technical certifications (preferred) • IT degree (completed or in progress) (preferred) • Experience in surveillance, POS systems, or loss prevention technologies (preferred)

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