Senior Director – Destination Services

🕒 July 25

🇭🇰 Hong Kong – Remote

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dwellworks

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

📦 Logistics

🏨 Hospitality

💼 Consulting

Logistics • Hospitality • Consulting

Dwellworks is the world’s largest provider of destination services and temporary living solutions for the globally mobile workforce and business travelers. The company delivers B2B relocation support to corporations and relocation management partners, offering destination services (area orientations, rental home finding, settling-in), corporate housing with a global inventory of short-term properties, intercultural training, property management, and real estate services. Operating across multiple countries and serving Fortune 1000 and emerging companies, Dwellworks focuses on helping employees and families transition successfully while emphasizing service quality, ESG, and data privacy.

📋 Description

• Lead the Hong Kong team and provide direction across Real Estate Services, Destination Services, Education Consulting, Tenancy Management, Temporary Living, and Operational Support functions delivered in Hong Kong. • Act as the senior escalation point for complex matters involving clients, RMCs, assignees, landlords, agents, and vendors. • Support VIP clients and strategic accounts requiring senior-level engagement and oversight. • Represent the Hong Kong business in leadership meetings, client presentations, mock tours, sales discussions, market updates, and business development activities. • Facilitate regular DSC meetings to discuss market conditions, service standards, client expectations, operational updates, and process improvements. • Support recruitment, development, retention, and engagement of DSCs and market resources. • Monitor residential leasing, schooling, and temporary accommodation market trends and provide guidance to both internal and external stakeholders. • Contribute to business planning, service improvement initiatives, and strategic growth opportunities across the Hong Kong market. • Approve business expenses, client-related payments, office expenses, and other outgoings in line with company approval controls. • Review and sign off on DSC commission calculations where applicable.

🎯 Requirements

• Significant leadership experience in Destination Services, Global Mobility, Corporate Relocation, Real Estate Services, Client Services, Account Management, or a related field. • Strong knowledge of the Hong Kong residential leasing market, landlord and agency practices, tenancy administration, international schooling options, serviced apartments, and expatriate relocation requirements. • Demonstrated success managing senior client relationships, RMC partnerships, VIP relocations, escalations, service reviews, and commercially sensitive discussions. • Experience leading cross-functional teams and driving operational excellence in a client-focused environment. • Hold, or be able to obtain an Estate Licence issued by the EAA. • Understanding of Hong Kong Estate Agents Authority (EAA) licensing requirements and applicable compliance standards. • Relevant licensing, or the ability to obtain and maintain required licensing, is preferred where regulated real estate activities are undertaken.

🏖️ Benefits

• We value diverse perspectives and are committed to creating an inclusive workplace where associates can learn, grow, and thrive. • Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities