Senior Site Reliability Engineer – Performance and Scalability

🕒 3 days ago

🌐 Egypt, United Arab Emirates (UAE), +2 more countries – Remote

🇪🇬 Egypt – Remote 🇦🇪 United Arab Emirates (UAE) – Remote 🇹🇷 Turkey – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 12%

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Digital Zone

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

🛍️ eCommerce

💳 Fintech

🎮 Gaming

eCommerce • Fintech • Gaming

Digital Zone is a pioneering company founded in 2020 in Iraq, providing a comprehensive platform for digital products. It specializes in facilitating access to vouchers, tickets, and subscriptions, serving millions of transactions monthly through strategic partnerships, like the one with Qi Card, a leading payment card market player. Digital Zone offers a user-friendly experience, enabling secure and direct payments for digital goods. Its diverse portfolio includes mobile top-up cards, gaming cards, and entertainment access, making it a key player in the financial technology and e-commerce spaces. With expansion into entertainment, cultural tourism, and sporting events, Digital Zone is at the forefront of Iraq's digital transformation, witnessed through their innovative solutions such as the 'Ticket Zone' platform for events and collaborations with telecommunications companies for seamless service delivery. The platform is recognized for its successful integration via APIs, enabling app developers to become digital goods resellers, while maintaining a broad catalog and competitive prices.

📋 Description

• Build the platform's scalability foundation: capacity planning, autoscaling, caching, queueing, and graceful degradation designed for large campaign spikes rather than steady-state load • Establish load and failure testing as a standard engineering practice, giving teams the frameworks, tooling, and runbooks to test their own services and act on the results • Own SLOs, error budgets, and the observability stack (metrics, logs, traces, alerting) across TypeScript, Go, and PHP/Laravel services, and standardize how teams instrument for scale • Harden Postgres and AWS infrastructure for performance and availability, and reduce toil through automation and IaC • Lead incident response and blameless postmortems, and drive the systemic fixes upstream into design and campaign planning so reliability is built in, not bolted on • Partner with engineering teams early on capacity and resilience, acting as the multiplier that makes them self-sufficient at scaling their own systems

🎯 Requirements

• 5+ years in SRE, platform, or backend engineering, with strong production ownership of large-scale systems operating at 10s of thousands of requests per minute • A track record of scaling systems through real traffic spikes, and of designing and running load and failure testing programs that other teams adopted • Deep AWS experience and a solid grasp of Postgres performance and scaling • Fluency with observability tooling and infrastructure-as-code, plus scripting in Go, TypeScript, or similar • A calm, systematic approach to incidents, and the communication skills to influence and enable other teams rather than gatekeep

🏖️ Benefits

• Immediate, large-scale impact on a high-growth business • Top-of-the-market compensation packages • Work alongside top regional talent, with team members from Talabat, Careem, Etisalat, and more

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