Commercial Underwriting Investigations

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eBay

WebsiteLinkedInAll Job Openings

10,000+ employees

🛍️ eCommerce

🏪 Marketplace

💰 $1.1G Post-IPO Debt - eBay on 2022-11

eCommerce • Marketplace

eBay is a global online marketplace that connects buyers and sellers through auctions and fixed-price listings. The platform hosts consumer-to-consumer and business-to-consumer transactions across a wide range of categories, including collectibles and live-streamed commerce (eBay Live). eBay runs promotional events and charity auctions, maintains a worldwide office footprint with hybrid work options, and emphasizes community and economic opportunity for its users.

📋 Description

• Conduct in depth case reviews to promote safe trading on the site. • Use filters, member reports and account reviews to make informed decisions on each case. • Identify and document trends then provide feedback to your leadership and Risk/Trust. • Provide feedback on filter performance to relevant developer teams. • Handle escalations and provide summaries per request of leadership. • Respond to appeals or manage customer inquiries through email channels. • Conduct outbound phone calls or otherwise reach out to the customer as part of your case review. • Consult with customers and other lines of business to help customers succeed on the platform. • Present case decisions including end to end customer experiences to leadership. • Review documents to better understand business models and overall business relation impact to eBay.

🎯 Requirements

• Must have excellent verbal and written communication skills, including reviewing business documents, in Japanese and English.

🏖️ Benefits

• Day Shift with negotiable start times • Opportunities to promote to GCX Risk Senior Investigator, grade 19