Operations Emergency Support Team

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🔥 0 minutes ago

🇵🇦 Panama – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EF Education First Teachers

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1001 - 5000 employees

📚 Education

🤝 B2B

Education • B2B

EF Education First Teachers is a division of EF Education First focused on supporting language teachers worldwide with curriculum materials, lesson plans, teacher training and professional development. It provides digital and print teaching resources, online training courses and classroom tools (EF Teacher Zone and related platforms) to help educators deliver English and other language instruction, serving individual teachers, schools and language institutions globally.

📋 Description

• Take remote shifts from home throughout the year on weekdays, weekends, and public holidays during evening hours (1730–0130) • Answer calls received on the Operations Emergency line • Open operational cases and assign them to the correct specialist • Liaise with teammates across departments to ensure consistency of cases and case management procedures • Provide on-tour support and assist with operational tasks required to produce a tour • Collaborate with Procurement, Invoicing, and Tour Director Department stakeholders to provide a strong customer experience • Assist the Safety and Incident Response team with administrative tasks as needed

🎯 Requirements

• Panamanian passport or the legal right to live and work in Panama • Complete fluency in English, with confident and clear communication • Excellent communication, customer service, and organizational skills • Great attention to detail • Strong service mind and listening skills • Good team player • Positive attitude and empathy for others • Good judgement and ability to recognize when an issue should be escalated • Calm under pressure • Great sense of urgency and ability to act quickly • Access to the provided laptop and a stable internet connection • CV must be submitted in English

🏖️ Benefits

• Laptop provided • Remote work from home • Shifts available on weekdays, weekends, and public holidays • Opportunity to support the core Incident Response team during weekday daytime

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