Guest Experience Specialist – Event Agency

🔥 0 minutes ago

🇫🇷 France – Remote

💵 €25k - €28k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎪 Events

👻 Ghost score 0%

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Egg

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

📣 Marketing

✈️ Travel

Consulting • Marketing • Travel

Egg is a global event management and production company specializing in creating compelling and inspiring experiences for clients and their audiences. With a focus on diversity and inclusion, Egg prides itself on building a team from diverse social and cultural backgrounds. The company operates on a remote and hybrid model, allowing for flexibility in work locations. Known for its vibrant and inclusive work culture, Egg values accountability and continuous improvement, driving towards ESG excellence to positively impact society and the environment. With over 200 employees and a turnover of 100 million USD, Egg is a progressive organization dedicated to innovation and creativity.

📋 Description

• Manage guest requests from initial enquiry through completion, including travel, accommodation, registrations, bookings and guest communications • Coordinate individual guest arrangements and small group requests, typically for groups of ten or fewer • Use Cvent to manage registrations, maintain accurate guest information and keep event data up to date • Act as a point of contact for clients and guests • Respond to requests, resolve issues and keep stakeholders informed • Monitor bookings, costs and budgets • Maintain accurate records and provide timely reporting • Ensure arrangements meet client requirements and applicable pharmaceutical compliance regulations • Identify opportunities to improve processes and the guest experience

🎯 Requirements

• 3+ years of experience in guest services, delegate management, travel coordination or a similar event operations role • Previous experience working within the pharmaceutical and/or healthcare events industry • Strong hands-on experience with Cvent, including registrations, guest data management and reporting • Experience coordinating travel, accommodation, bookings and communications for guests or event participants • Excellent organisational skills and attention to detail • Ability to manage multiple requests and changing priorities • Strong customer service, communication and problem-solving skills • Comfortable working independently, taking ownership and knowing when to flag an issue • Good working knowledge of Microsoft Office, particularly Excel • Fluency in English and Spanish • Bonus: experience in a fast-moving agency or client services environment • Bonus: experience using AI or automation tools • Bonus: experience working in international or cross-cultural teams • Bonus: additional languages • Bonus: process improvement experience

🏖️ Benefits

• Flexible working setup (remote in some places, hybrid in others) • Performance-based bonus • Home office / tech stipend • Lunch vouchers • International career opportunities • Annual global offsite • Free coffee • Pet-friendly offices • Supportive, collaborative culture • Inclusive workplace • ESG-driven company committed to positive impact