Head of Operations – Digital Marketing Agency

🔥 1 hour ago

🇵🇭 Philippines – Remote

💵 $3k / month

⏰ Full Time

🔴 Lead

🌐 Digital Marketing

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Elevate and Delegate

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Elevate and Delegate is a company that specializes in helping businesses reduce staffing costs and improve efficiency by sourcing and managing high-performance remote teams. They find talented overseas employees to fill roles such as virtual assistants, bookkeepers, customer service representatives, video editors, and more. Their services include smooth and efficient hiring and onboarding processes, strategy sessions to understand client pain points, and a 90-day satisfaction guarantee for their placements. Elevate and Delegate aims to help businesses grow without increasing their workload, by providing a dedicated talent overseas that works on the client's schedule.

📋 Description

• Contribute operational insights and recommendations to the company’s long-term strategy • Translate strategic goals into actionable operations-team plans • Lead daily operational activities across departments • Monitor performance metrics and align operational goals with company objectives • Resolve operational challenges and manage resource allocation • Identify workflow inefficiencies and implement productivity and cost-effectiveness improvements • Collaborate cross-functionally to streamline operations and eliminate redundancies • Lead adoption of tools and technologies for operational efficiency and reporting • Establish, review, and update standardized processes, procedures, and policies • Ensure employees are trained on operational guidelines • Supervise production teams and processes to meet client requirements and quality standards • Monitor production timelines and ensure on-time delivery • Implement quality control and use client feedback to improve satisfaction • Liaise between production teams and clients to resolve issues • Recruit, mentor, and develop operations teams • Foster accountability, collaboration, innovation, and results orientation • Provide feedback, coaching, and professional development • Monitor KPIs and prepare performance reports for the executive team • Use data-driven insights for decision-making and strategic planning • Identify operational risks, implement mitigation strategies, and ensure compliance • Maintain and enforce safety standards • Partner with finance, marketing, sales, and other departments • Facilitate cross-functional communication and coordination • Develop and manage operational budgets and control expenses • Drive continuous improvement and monitor industry trends and emerging technologies • Balance approximately 50% client management, 20% internal management, and 30% new sales efforts

🎯 Requirements

• Previous experience working at a digital marketing agency • Minimum 3–5 years of proven experience in a digital marketing agency environment, preferably with home improvement or contractor clients • Leadership experience in production, operations, project management, or service delivery • Experience managing multidisciplinary teams, multiple client projects, production schedules, and team capacity • Experience developing scalable workflows, quality-control procedures, performance metrics, and operational improvement initiatives • Experience managing departmental budgets, labor costs, resource allocation, utilization, and production profitability • Bachelor’s degree in business administration, operations management, project management, marketing, or a related field • Familiarity with SEO, paid advertising, website development, reporting, and automation • Experience managing remote or internationally distributed teams • Experience using project-management, workflow, and reporting platforms • Familiarity with process documentation, artificial intelligence, automation tools, or relevant project-management and operations certifications • Schedule availability Monday to Friday, 8 AM–5 PM CST • Stable internet connection and ability to record a clear Loom video for the application

🏖️ Benefits

• Direct client relationship and independent handling of client-related matters • Remote flexibility: fully remote position • Growth opportunity with significant advancement potential • Values-driven culture centered on Ownership, Continuous Improvement, Adaptability, and Drive • Collaborative, supportive, and inclusive team environment • Client-determined vacation leaves and holidays aligned with business needs • Client-handled payment processing; salary paid directly to the worker • Loom video application process with interview guidance