Technical Customer Support Specialist

🕒 July 13

🌐 Australia, New Zealand, +1 more countries – Remote

🇦🇺 Australia – Remote 🇳🇿 New Zealand – Remote 🇹🇼 Taiwan – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 64%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

📱 Media

💰 $19M Series A on 2023-06

Artificial Intelligence • Media

ElevenLabs is a research lab dedicated to exploring new frontiers in voice generation. Their mission focuses on making content universally accessible in any language and voice. Through innovative research and deployment of novel methods in voice AI, ElevenLabs aims to enhance the enjoyment of content for diverse audiences and viewers.

📋 Description

• Own enterprise support end-to-end, diagnosing complex issues, communicating clearly, and following through until resolution • Provide high-quality technical support in English • Become a subject-matter expert in ElevenAgents and customer orchestration of LLMs, telephony, and other AI integrations • Identify patterns across support tickets and surface product gaps to engineering and product teams • Build and maintain clear, accurate, up-to-date documentation • Act as a trusted technical partner for enterprise customers throughout their ElevenLabs journey

🎯 Requirements

• 2–3 years in technical customer support at a SaaS or high-growth tech company • B2B or enterprise support experience • Familiarity with LLMs, AI agents, and/or telephony systems such as Twilio, SIP, or WebSockets • Solid understanding of APIs and developer integrations • Comfortable reading and troubleshooting code, especially Python or JavaScript • Genuine interest in implementing and experimenting with AI solutions • Experience working autonomously in a fast-moving, international, remote team • Strong English technical support capability

🏖️ Benefits

• Remote work arrangement • Opportunity to work with a global team • Autonomy to do your best work • Equal opportunity employment

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