Senior Site Reliability Engineer – DevOps

🔥 42 minutes ago

🌐 Costa Rica, Peru, +2 more countries – Remote

🇨🇷 Costa Rica – Remote 🇵🇪 Peru – Remote 🇨🇴 Colombia – Remote 🇧🇴 Bolivia – Remote

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 10%

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Encora Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

✈️ Travel

💰 Private Equity Round on 2019-08

Healthcare • Consulting • Travel

Encora Inc. is a global digital engineering company that partners with businesses to accelerate digital transformation and innovation. With a focus on strategic, digital engineering, and managed services, Encora offers a wide range of solutions including cloud services, data and analytics, AI and machine learning engineering, cybersecurity, and more. The company operates across various sectors including healthcare, finance, retail, and telecommunications, providing nearshore delivery in the Americas, Europe, and Asia, along with deep capabilities in India. Recognized as a leading engineering services firm, Encora leverages its extensive expertise and global presence to deliver value and innovation at scale for enterprises and digital natives worldwide.

📋 Description

• Participate in a bi-weekly on-call rotation, monitoring production environments and responding to incidents • Perform root cause analysis and implement permanent solutions to prevent recurring issues • Build and manage AWS infrastructure using Terraform • Design, implement, and maintain CI/CD pipelines • Automate repetitive operational tasks and improve internal tooling • Reduce technical debt through engineering improvements • Improve deployment automation and operational workflows • Build and maintain monitoring, dashboards, alerting, and observability using Datadog • Partner with Software Engineering teams to improve operational readiness before production releases • Participate in production deployments and change management activities • Identify and remediate infrastructure-related vulnerabilities • Develop and maintain operational documentation, standards, and runbooks • Continuously identify opportunities to improve platform reliability, scalability, security, operational efficiency, and customer experience

🎯 Requirements

• Experience in Site Reliability Engineering, DevOps, Cloud Operations, Platform Engineering, or Systems Engineering • Experience supporting enterprise SaaS applications in production environments • Strong hands-on experience with AWS services, including EC2, VPC, IAM, RDS, ECS, and S3 • Experience managing Infrastructure as Code (IaC) using Terraform • Experience designing and supporting CI/CD pipelines using GitHub Actions, Jenkins, GitLab CI/CD, or similar tools • Strong experience with Datadog or similar observability platforms • Experience with Docker and Kubernetes • Scripting skills in Python and/or Bash • Experience participating in production on-call rotations • Strong troubleshooting and root cause analysis skills • Excellent English communication skills • Preferred: experience working in high-growth B2B SaaS companies • Preferred: experience implementing SRE best practices, including SLIs, SLOs, and error budgets • Preferred: experience building automation and internal tooling to eliminate operational toil • Preferred: experience driving operational excellence initiatives • Preferred: experience supporting multi-region AWS environments • Preferred: AWS cost optimization (FinOps) experience

🏖️ Benefits

• Remote work • Equal opportunity employment

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