Senior Site Reliability Engineer, SRE

🔥 3 hours ago

🌐 Costa Rica, Peru, +2 more countries – Remote

🇨🇷 Costa Rica – Remote 🇵🇪 Peru – Remote 🇨🇴 Colombia – Remote 🇧🇴 Bolivia – Remote

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

👻 Ghost score 15%

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Encora Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

✈️ Travel

💰 Private Equity Round on 2019-08

Healthcare • Consulting • Travel

Encora Inc. is a global digital engineering company that partners with businesses to accelerate digital transformation and innovation. With a focus on strategic, digital engineering, and managed services, Encora offers a wide range of solutions including cloud services, data and analytics, AI and machine learning engineering, cybersecurity, and more. The company operates across various sectors including healthcare, finance, retail, and telecommunications, providing nearshore delivery in the Americas, Europe, and Asia, along with deep capabilities in India. Recognized as a leading engineering services firm, Encora leverages its extensive expertise and global presence to deliver value and innovation at scale for enterprises and digital natives worldwide.

📋 Description

• Collaborate with development teams to design and implement monitoring, alerting, dashboards, and APM instrumentation across applications and services • Lead the implementation, configuration, and optimization of Application Performance Monitoring (APM) solutions • Apply observability best practices using Azure Monitor, Application Insights, New Relic, and Log Analytics (KQL) • Enable code-level instrumentation, distributed tracing, and structured logging to improve application visibility and reliability • Design and maintain application-level monitoring dashboards and operational health metrics • Define and implement Service Level Indicators (SLIs), Service Level Objectives (SLOs), and alerting strategies based on latency, error rates, traffic, and resource saturation • Continuously improve monitoring and alerting mechanisms through production insights and incident learnings • Participate in production readiness reviews, identifying operational risks, observability gaps, and potential failure scenarios before deployment • Support incident analysis and post-incident improvements through enhanced telemetry and monitoring practices • Partner with engineering teams to ensure applications are reliable, scalable, and production-ready

🎯 Requirements

• 5+ years of experience in Site Reliability Engineering, Cloud Operations, or related roles • Mandatory minimum of 1 year of hands-on experience with DBT, Databricks, and SQL • Strong experience supporting and operating applications in Microsoft Azure IaaS environments • Hands-on experience with application observability, monitoring, and reliability engineering practices • Mandatory experience with DBT, Databricks, and SQL (minimum 1 year of experience) • Experience implementing and managing APM solutions such as Application Insights, New Relic, or similar platforms • Experience designing dashboards and monitoring solutions using Azure Monitor, Application Insights, and Log Analytics (KQL) • Familiarity with CI/CD environments including Azure DevOps and GitHub Actions • Solid understanding of cloud-native architectures and distributed application systems • Practical SRE mindset with experience in incident analysis, root cause investigation, and proactive problem prevention • Strong verbal and written English communication skills, with the ability to collaborate effectively with global teams • Preferred: Experience with scripting and automation using PowerShell and/or Bash • Preferred: Knowledge of scalability, availability, and resilience patterns in modern cloud environments • Preferred: Experience driving production readiness and operational excellence initiatives • Preferred: Exposure to reliability engineering best practices in enterprise-scale environments

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