Infrastructure Engineer

🔥 0 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷 Infrastructure Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Endava

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2000

🏥 Healthcare

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2023-02

Healthcare • Marketing • Logistics

Endava is a technology company that partners with clients to drive meaningful change through innovative technological solutions. With over two decades of experience, Endava combines world-class engineering, industry expertise, and a people-centric mindset to transform businesses across various sectors. Specializing in areas such as finance and banking, healthcare, media, and telecommunications, Endava leverages its industry-specific knowledge to create solutions that meet the evolving needs of the market. The company is committed to building trusted partnerships and creating positive impacts for both businesses and people.

📋 Description

• Architect, optimize, and support the cloud-based communication ecosystem as the primary NICE CXone subject matter expert • Enhance complex existing architectures and system performance • Drive seamless integrations across enterprise platforms • Lead adoption of next-generation AI and voice technologies • Troubleshoot, expand, and build advanced workflows in complex NICE CXone routing scripts • Design, develop, and deploy conversational AI solutions, including AI agents, LLMs, web/chat bots, and Agentic voice agents • Engineer, support, and troubleshoot real-time API integrations between NICE CXone, Salesforce, ServiceNow, and EPIC • Implement, manage, and optimize fraud protection and voice biometrics products • Lead technical troubleshooting, root-cause analysis, and permanent solutions for major platform events and outages • Mentor CCaaS Analysts and Engineers in scripting, AI, and integration methodologies • Implement proactive monitoring and verify service quality • Maintain documentation of architectures, scripting logic, integration data flows, and SOPs

🎯 Requirements

• Deep, hands-on system design and integration knowledge with NICE CXone, Salesforce, ServiceNow, and EPIC platforms • Extensive expertise in AI technologies, including writing complex, integrated AI agents, LLM prompting, web/chat bots, and Agentic voice solutions • Proven ability to interpret, refactor, and expand upon complex existing scripts and codebases • Strong background in implementing fraud protection and voice biometrics products • Advanced analytical problem-solving skills, with a track record of resolving major outages and tier-3 escalations • Strong communication proficiency with a dedication to technical mentorship and cross-team collaboration • A strong drive for innovation, continuous learning, and process automation • Bachelor's Degree in Computer Science, Information Technology, or equivalent technical experience • Participation in internal and external meetings via video calls, as necessary • Ability to go into corporate or client offices to work onsite, as necessary • Ability to remain stationary at a desk and work on a computer for prolonged periods • Ability to bend, kneel, crouch, and reach overhead, as necessary • Hand-eye coordination to operate computers and office equipment • Vision abilities including close vision, fluorescent-light tolerance, and adjusting focus • For roles requiring travel/event attendance, ability to lift 25 lbs • For roles requiring travel/event attendance, valid driver's license and acceptable driving record

🏖️ Benefits

• Competitive salary package • Share plan • Company performance bonuses • Value-based recognition awards • Referral bonus • Career coaching • Global career opportunities • Non-linear career paths • Internal development programmes for management and technical leadership • Complex projects • Rotations • Internal tech communities • Training • Certifications • Coaching • Online learning platforms subscriptions • Pass-it-on sessions • Workshops • Conferences • Hybrid work and flexible working hours • Employee assistance programme • Global internal wellbeing programme • Access to wellbeing apps • Global internal tech communities • Hobby clubs and interest groups • Inclusion and diversity programmes • Events and celebrations • Medical, Dental, vision, Disability coverage • Flexible Spending Accounts (Medical, Transit, and Dependent Care) • Employer Paid Life Insurance and AD&D Coverages • Health Savings account paired with low-cost High Deductible Medical Plan • 401(k) Safe Harbor Retirement plan with employer match with immediately vest