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Data and Robotics Operations Analyst

Job not on LinkedIn

🔥 1 minute ago

💃 Latin America – Remote

💵 $1.2k - $2k / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Glacier's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Glacier

Glacier

11 - 50 employees

🏭 Manufacturing

📦 Logistics

🤖 Artificial Intelligence

Manufacturing • Logistics • Artificial Intelligence

Glacier is a cutting-edge robotics company specializing in waste management solutions, particularly through advanced recycling technologies. Their innovative sorting robots are designed to efficiently identify and sort over 30 types of materials using proprietary AI technology, making recycling facilities more effective and economically viable. With a mission to reduce landfill waste and promote a circular economy, Glacier aims to decrease greenhouse gas emissions through enhanced recycling processes. Based in San Francisco, Glacier is dedicated to making a significant impact on climate change and waste management.

📋 Description

• Answer inbound customer calls and conduct first-round troubleshooting using defined scripts and guidelines • Communicate troubleshooting findings clearly and professionally • Produce accurate internal and external reports in English for technical and non-technical audiences • Create documentation supporting customer acceptance testing procedures • Monitor the scanner and robotic fleet by running queries and following defined processes • Route robot-behavior and data-source anomalies to the appropriate internal escalation teams • Monitor robot behavior and evaluate data to support new robot installations and scanner deployments • Support fleet operations and swift customer issue resolution

🎯 Requirements

• 2+ years of experience in data analysis, operations analysis, or product support involving data monitoring and reporting • Ability to meticulously monitor data, identify anomalies, and follow defined processes with exceptional attention to detail • Experience working with software, computer, or electromechanical systems in a diagnostic or support capacity • English fluency at B2 level or higher • Experience working with US companies or clients is a plus • Must be based in Latin America • Must be comfortable working 40 hours per week on Pacific Time, including Saturday coverage from 4:00 AM PT

🏖️ Benefits

• Mission-driven work focused on sustainability and ending waste • Cross-functional impact working closely with engineering and field operations • Fully remote position • 6–12 month contract with a monthly fixed rate • Thursdays and Sundays off

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