Associate Case Processing Manager – Line Management

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ERGOMED

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ERGOMED is a global group providing specialized services to the biotechnology and pharmaceutical industries. It operates under different service lines, including Ergomed Clinical Research, PrimeVigilance, and ADAMAS Consulting, and is dedicated to providing full-service clinical research organization (CRO) capabilities. Focused on oncology, rare diseases, and complex trials, it also offers end-to-end pharmacovigilance and medical information services, as well as comprehensive GxP audits. Ergomed is committed to supporting drug development with a global presence in around 100 countries.

📋 Description

• Lead the team responsible for ICSR management for selected projects or groups of projects as Team Leader • Ensure adequate task distribution for assigned projects and teams and oversee workflow processes • Support effective cooperation with clients in ICSR Management • Provide support to other project-team activities undertaken on behalf of clients and the company • Line manage assigned ICSR staff • Create and maintain project-specific KPIs for contracted ICSR activities • Optimize procedures, trainings and other actions to increase ICSR team efficiency • Propose process changes to the ICSR Operational Lead • Manage ICSR deviations with support from the ICSR Operational Lead • Review trackers and timesheet data and ensure accuracy • Participate in ICSR processing and second quality control of cases • Act as assigned team subject matter expert and support other SMEs

🎯 Requirements

• Life science graduate, pharmacy, nursing, other healthcare-related qualification, or experience in pharmacovigilance • Extensive experience in pharmacovigilance • Demonstrated work experience in a line manager role • Excellent written and verbal communication skills • Organization skills, including attention to detail and multitasking • Delegation skills • Planning and time management skills • Technical skills • Team-working skills

🏖️ Benefits

• Remote work option • Flexible work environment • Growth opportunities • Collaborative team environment • Opportunity to contribute to patient safety and pharmaceutical treatment • Work with global teams across Europe, North America, South America, Asia and Australia