Workforce Operations Business Analyst

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European Homecare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

European Homecare is a mid-sized family company based in Essen, Germany which has specialised in social services and helps policy in a practical way by fulfilling specific tasks that arise for example from the basic right to asylum.

📋 Description

• Collaborate within the Workforce Operations Center of Excellence (CoE) and ensure cross‑country alignment of workforce control principles, governance, KPI frameworks and reporting standards. • Further develop the workforce control and operating model. • Develop, standardize and consolidate operational KPI frameworks. • Own management reporting for Immigration Europe, including analysis of performance, trends, risks and recommended actions. • Analyze workforce‑related data (e.g., utilization, productivity, absences, staffing levels) and support forecasting and planning processes to optimize efficiency and cost control. • Ensure data quality, consistency and integrity, and support compliance with legal and internal requirements in collaboration with HR, Payroll and stakeholders. • Manage the workforce operations systems landscape, translating operational requirements into system and process improvements, coordinating optimizations and advising managers, HR and planners.

🎯 Requirements

• Bachelor’s degree in Business Administration, Business, Computer Science or a comparable field • Ideally a recognized certification in Business Analysis (e.g., CBAP or CCBA) • Several years of professional experience (approx. 6–7 years) in a comparable role, preferably in a larger organization • Strong skills in Microsoft Excel, particularly with complex functions and macros • Strong analytical abilities and a structured, solution‑oriented way of working • Excellent written and spoken German and English

🏖️ Benefits

• Competitive salary and a company pension plan • A challenging and responsible role • Wide range of training and development opportunities • Coaching and feedback sessions for your individual and intercultural development • Discounts through Corporate Benefits