EUROPEAN DYNAMICS
501 - 1000 employees
Founded 1998
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
EUROPEAN DYNAMICS is an international company providing innovative e-government products and IT services to institutions, organizations, and large accounts around the world. They offer a wide range of software solutions such as electronic civil & business registry platforms, electronic financial data management systems, electronic public procurement systems, and more. Their services include consulting, bespoke development, outsourcing, and cloud solutions. EUROPEAN DYNAMICS is also engaged in extensive research and development, focusing on future ICT technologies, and participates in numerous international projects. Their focus on quality and security is evident in their offerings and operations across more than 47 countries.
Junior IT Support Engineer
Job not on LinkedIn
🔥 2 minutes ago
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EUROPEAN DYNAMICS
501 - 1000 employees
Founded 1998
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
EUROPEAN DYNAMICS is an international company providing innovative e-government products and IT services to institutions, organizations, and large accounts around the world. They offer a wide range of software solutions such as electronic civil & business registry platforms, electronic financial data management systems, electronic public procurement systems, and more. Their services include consulting, bespoke development, outsourcing, and cloud solutions. EUROPEAN DYNAMICS is also engaged in extensive research and development, focusing on future ICT technologies, and participates in numerous international projects. Their focus on quality and security is evident in their offerings and operations across more than 47 countries.
📋 Description
• Handle Service Desk calls, manage incident resolution workflows, and support end users effectively; • Create, manage and automate tickets within ServiceNow, with a solid understanding of workflows and automation opportunities; • Automate existing workflows including automating ticket creation and management in ServiceNow while improving the quality of service delivery; • Reporting activities; • Handle incoming calls using ServiceNow and task management; • Create relevant documentation as well as user manuals.
🎯 Requirements
• University degree in IT or relevant discipline, combined with minimum 2 years of relevant working experience in IT; • Excellent experience with IT user support; • Excellent experience with Service Now, opening tickets, forwarding as well as resolving them; • Excellent experience with Confluence and Jira; • Experience with service delivery activities & reporting; • Excellent experience with user support documentation, including the creation of SOPs and user manuals; • Experience with Backup and restore and system administration in Linux/Windows; • Good Knowledge of cloud environments and deployments would be an asset (Preferably AWS); • Experience with Task Automation and DevOps would be considered an asset; • Excellent command of the English language.
🏖️ Benefits
• If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference **(156830/07/2026).** • We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential. • You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
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