Euronet Worldwide
5001 - 10000 employees
Founded 1994
💸 Finance
💳 Fintech
🤝 B2B
💰 $1.3G Post-IPO Debt on 2022-10
Finance • Fintech • B2B
Euronet Worldwide is a leading financial technology solutions and payments provider, offering a diverse range of services that connect businesses and consumers globally. The company operates through several segments including Electronic Funds Transfer, epay, Money Transfer Solutions, and Ren Dandelion. Euronet enables fast, secure transactions across over 200 countries and territories, with services such as payment processing, ATM outsourcing, money transfers, and branded payment solutions. Their technology supports real-time, cross-border payments and serves both banked and underbanked consumers with various financial services. Euronet processed a total of 12. 4 billion transactions and handled $129 billion in total funds through its network in 2023, establishing itself as a significant player in the global financial ecosystem.
Manager Production Support – LATAM
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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Euronet Worldwide
5001 - 10000 employees
Founded 1994
💸 Finance
💳 Fintech
🤝 B2B
💰 $1.3G Post-IPO Debt on 2022-10
Finance • Fintech • B2B
Euronet Worldwide is a leading financial technology solutions and payments provider, offering a diverse range of services that connect businesses and consumers globally. The company operates through several segments including Electronic Funds Transfer, epay, Money Transfer Solutions, and Ren Dandelion. Euronet enables fast, secure transactions across over 200 countries and territories, with services such as payment processing, ATM outsourcing, money transfers, and branded payment solutions. Their technology supports real-time, cross-border payments and serves both banked and underbanked consumers with various financial services. Euronet processed a total of 12. 4 billion transactions and handled $129 billion in total funds through its network in 2023, establishing itself as a significant player in the global financial ecosystem.
📋 Description
• Own end-to-end production support delivery for assigned LATAM customers • Act as the primary point of contact for all customer communications, escalations, and governance forums • Build trusted relationships with key customer stakeholders and drive proactive engagement • Ensure high levels of customer satisfaction through responsiveness, transparency, and accountability • Lead and manage day-to-day production support operations, ensuring system stability and availability • Ensure strict adherence to SLAs and KPIs, with a strong focus on continuous service improvement • Drive timely resolution of incidents, problems, and service requests with minimal business impact • Monitor service performance metrics and implement corrective and preventive actions • Lead critical incident management, including escalation handling, stakeholder communication, and resolution coordination • Drive structured root cause analysis (RCA) and preventive action planning • Ensure compliance with ITIL processes including Incident, Problem, and Change-Management • Govern release readiness and support smooth transition of new functionalities into production • Establish and strengthen local support capabilities within the LATAM region • Build, mentor, and manage a high-performing regional production support team • Drive knowledge transfer, cross-training, and skill enhancement initiatives • Ensure strong regional understanding of domain, product, and customer-specific requirements • Collaborate closely with global teams (India and other regions) to ensure seamless 24x7 support coverage • Coordinate with development, infrastructure, and business teams to resolve complex issues • Provide regular service reviews, operational reports, and executive updates • Align regional support strategy with global delivery and organizational objectives • Identify opportunities for automation, process improvements, and efficiency gains • Drive initiatives to reduce incident volumes and improve system reliability • Ensure adherence to governance frameworks, audit requirements, and compliance standards • Participate in strategic planning for scaling support operations in LATAM
🎯 Requirements
• 12–14 years of experience in IT/application production support or managed services • Proven track record in managing customer-facing support operations in a global environment • Strong expertise in ITIL processes (Incident, Problem, Change, Service Delivery Management) • Experience in leading distributed and cross-regional teams • Strong understanding of production environments and critical business applications • Domain experience in payments, or transaction processing systems is highly preferred • Language: Spanish & English (Mandatory)
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