Manager Production Support – LATAM

🕒 July 21

🇪🇨 Ecuador – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🍿 Producer

👻 Ghost score 32%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Euronet

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

💳 Fintech

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $850M Post-IPO Debt - Euronet Worldwide on 2025-08

Fintech • SaaS • B2B

Euronet is a global payments infrastructure company that processes payments and cross-border transactions for banks, fintechs, merchants and consumers. It operates multiple segments — Payments Infrastructure (ATMs, payment processing, merchant acquiring), epay (digital content and prepaid distribution), Cross-Border Payments (Ria, Xe, Dandelion) — and platform products including Ren (API-first, cloud-native payments platform), CoreCard (revolving credit, BNPL and commercial card programs) and Dandelion (real-time cross-border payments via a single API). The company reported $4. 2 billion in total revenue (2025), serves 200 countries and territories, and processed 20 billion transactions (2025).

📋 Description

• Own end-to-end production support delivery for assigned LATAM customers • Act as the primary point of contact for all customer communications, escalations, and governance forums • Build trusted relationships with key customer stakeholders and drive proactive engagement • Ensure high levels of customer satisfaction through responsiveness, transparency, and accountability • Lead and manage day-to-day production support operations, ensuring system stability and availability • Ensure strict adherence to SLAs and KPIs, with a strong focus on continuous service improvement • Drive timely resolution of incidents, problems, and service requests with minimal business impact • Monitor service performance metrics and implement corrective and preventive actions • Lead critical incident management, including escalation handling, stakeholder communication, and resolution coordination • Drive structured root cause analysis (RCA) and preventive action planning • Ensure compliance with ITIL processes including Incident, Problem, and Change-Management • Govern release readiness and support smooth transition of new functionalities into production • Establish and strengthen local support capabilities within the LATAM region • Build, mentor, and manage a high-performing regional production support team • Drive knowledge transfer, cross-training, and skill enhancement initiatives • Ensure strong regional understanding of domain, product, and customer-specific requirements • Collaborate closely with global teams (India and other regions) to ensure seamless 24x7 support coverage • Coordinate with development, infrastructure, and business teams to resolve complex issues • Provide regular service reviews, operational reports, and executive updates • Align regional support strategy with global delivery and organizational objectives • Identify opportunities for automation, process improvements, and efficiency gains • Drive initiatives to reduce incident volumes and improve system reliability • Ensure adherence to governance frameworks, audit requirements, and compliance standards • Participate in strategic planning for scaling support operations in LATAM

🎯 Requirements

• 12–14 years of experience in IT/application production support or managed services • Proven track record in managing customer-facing support operations in a global environment • Strong expertise in ITIL processes (Incident, Problem, Change, Service Delivery Management) • Experience in leading distributed and cross-regional teams • Strong understanding of production environments and critical business applications • Domain experience in payments, or transaction processing systems is highly preferred • Language: Spanish & English (Mandatory)

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