Solution Consultant

🔥 0 minutes ago

🇭🇺 Hungary – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everbridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

📋 Description

• Lead customer engagement throughout deployment, solution adoption, and ongoing operations, ensuring a consistently positive customer experience. • Establish and maintain a clear governance model with each client. • Facilitate regular stakeholder meetings, document decisions and action items, and provide monthly account updates to internal stakeholders. • Define customer success criteria, track progress, and develop action plans to keep projects and commitments on schedule. • Create and deliver ongoing product education and awareness programs, including training sessions for customer teams. • Troubleshoot customer concerns and coordinate with internal teams to resolve technical and operational challenges. • Ensure critical issues are accurately documented, prioritized, and escalated quickly when required. • Act as the customer advocate within Everbridge, sharing insights and feedback with Account Management, Product Management, and Engineering. • Identify opportunities to improve adoption, strengthen relationships, and increase the value customers receive from the platform. • Provide project management support, technical consultancy, comprehensive training, and customer advocacy during deployment and ongoing utilization of Everbridge’s SaaS critical communications and enterprise safety solution. • Report directly to the Manager of Professional Services and collaborate with clients, Account Managers, Operations, and Product Development teams.

🎯 Requirements

• At least three years of experience in a customer-facing support or consulting role, such as professional services, account management, project management, or technical consulting. • Strong project management and organizational skills. • Ability to manage competing priorities and remain effective in a fast-paced environment. • Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking. • Proven ability to coordinate internal teams and resources to solve complex customer support or implementation challenges. • Excellent verbal, written, and interpersonal communication skills. • Strong critical-thinking, analytical, and problem-solving abilities. • Excellent time-management skills and proficiency with Microsoft Office, Salesforce, and web-based applications. • A bachelor’s degree in Business, Computer Science, or a related field or equivalent relevant experience. • Nice to have: Consulting experience with emergency preparedness, crisis management, or business continuity practices. • Nice to have: Experience working with government organizations or large enterprises. • Nice to have: Experience delivering customer training or managing complex software implementations.

🏖️ Benefits

• Comprehensive healthcare coverage • Life & Total Permanent Disability Insurance • Supportive and rewarding work environment