
201 - 500 employees
💼 Consulting
🏥 Healthcare
🏨 Hospitality
Consulting • Healthcare • Hospitality
Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.
🔥 1 minute ago
🇫🇷 France – Remote
💵 €26k / year
⏰ Full Time
🟢 Junior
🌐 Network Operations
🚫👨🎓 No degree required
👻 Ghost score 3%
🗣️🇫🇷 French Required
Where this job comes from
Posted on Everience Romania's careers page, not through a job board
First seen by Remote Rocketship 1 minute ago

201 - 500 employees
💼 Consulting
🏥 Healthcare
🏨 Hospitality
Consulting • Healthcare • Hospitality
Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.
• Acquire and master the skills and processes required for the role • Comply with internal and external procedures • Contribute to continuous improvement and actively propose solutions • Anticipate risks and escalate alerts to the Team Leader • Report malfunctions and issues with a significant technical impact • Perform initial diagnosis and technical resolution of tickets • Record technical activities in the ticketing system • Prepare activity reports requested by management • Escalate unresolved tickets • Handle incidents, service requests, and change tasks within the required timeframes and in accordance with SLAs • Handle monitoring alerts • Process emails received in the team mailbox • Answer incoming calls • Contribute to service improvement, team engagement, and activity documentation
• At least 1 to 3 years of similar experience • Proficiency with monitoring environments: CA Spectrum, EfficientIP, Aviat Portal / Provision, EMS / LCT ECI, Splunk, NetFlow, vROps, ENM • Knowledge of Cisco, Alcatel, and Hirschmann routers and switches • Knowledge of firewalls, modems, and PABX systems • Proficiency with ServiceNow (ITZMI), PuTTY, SecureCRT, and WebSAV OBS • Knowledge of infrastructure and middleware environments, including AD domains and Veeam • Compliance with procedures, security requirements, and SLAs • French is required for this position
• Health insurance • 50% reimbursement of transportation costs • Meal vouchers (€9.50, 60% employer contribution) • €1,000 employee referral bonus • Works council benefits (CSE) • Two-week onboarding program • Training • Internal mobility opportunities • Close-knit team • Stability and growth
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