Medical Information Specialist, French & English Speaking

🔥 1 minute ago

🌐 Ireland, Poland, +5 more countries – Remote

🇮🇪 Ireland – Remote 🇵🇱 Poland – Remote 🇬🇧 United Kingdom – Remote 🇮🇹 Italy – Remote 🇵🇹 Portugal – Remote 🇩🇪 Germany – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ French

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Translate English documents into the target language or vice versa and deliver translated responses by phone or in writing • Triage and respond to drug information inquiries from healthcare professionals and patients • Disseminate drug information verbally or through written correspondence • Identify adverse events and product complaints during customer interactions • Perform intake to generate initial adverse event and product complaint reports in compliance with SOPs • Fulfill local regulatory authority requirements for post-marketing adverse event reporting • Assess what information must be obtained and the appropriate depth of collection • Write adverse event and product complaint narratives and medical inquiry custom responses • Coordinate quality-related complaint processes with Quality Assurance, Regulatory Affairs, and complainants • Evaluate medical literature and develop written information for healthcare professionals • Support market and competitive product research, system development, sales training, and field liaison projects • Perform medical writing and assigned on-call duties • Maintain and improve Medical Communications Call Centre customer service and process metrics

🎯 Requirements

• Life Sciences or healthcare degree or equivalent • Strong clinical background • Excellent verbal and written communication skills • English at C1 level is obligatory • Native or mother-tongue fluency in French • Strong translation skills • Ability to accurately assess adverse event information requirements • Pharma D / M Pharma preferred; BSc. or MSc. in Pharmacy also considered • Call center, medical information, pharmaceutical industry, and clinical experience, including medical writing, preferred • Computer proficiency in Microsoft Word, Excel, and other Windows applications • Experience with Medical Information Management Systems, Safety Databases, or equivalent • Legal eligibility to work in the European Union or the UK • Availability for Europe working hours, 8am–6pm CET Monday to Friday • Ability to travel up to 10%

🏖️ Benefits

• Remote/home office-based work • European Hub Office option • Day off in lieu for work on Bank Holidays • Up to 10% travel • Equal Opportunity Employer • Diversity, Equity & Inclusion commitment