Dynamics 365 CE/CRM Consultant

🔥 12 hours ago

🇦🇷 Argentina – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EvoPoint Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

🏢 Enterprise

🤖 Artificial Intelligence

Consulting • Enterprise • Artificial Intelligence

EvoPoint Solutions is a technology services and consulting firm that partners with organizations to design, build, and maintain software and IT systems. They provide services including software development, UX/UI design, data & AI services, cloud & infrastructure, quality assurance, project management, and outsourcing. EvoPoint focuses on enterprise and B2B clients across sectors such as banking, insurance, investment, public services, energy, security and professional services, emphasizing high client retention, project delivery, and technical expertise.

📋 Description

• Technically lead complex consulting and implementation initiatives involving Microsoft Dynamics 365 Customer Engagement and CRM • Design and guide CRM solutions, defining technical patterns and key implementation decisions • Ensure scalable, secure, reliable, and well-integrated solutions that improve sales, customer service, and overall customer experience • Design complex solutions integrating Dynamics 365 CRM, Customer Experience, and business process modeling • Define technical patterns, controls, and standards for Dynamics 365 configuration and Power Platform • Establish strategies for data, security, integrations, and critical production environments • Troubleshoot complex technical issues and lead root cause analysis • Optimize solutions for reliability, security, performance, automation, and cost efficiency • Evaluate technical alternatives and communicate risks, dependencies, and trade-offs • Lead technical reviews, solution validations, and operational readiness activities • Provide technical guidance and knowledge transfer to less experienced consultants • Support technical decision-making with clients, architecture, security, and operations teams • Identify reusable assets and propose improvements to technical standards, processes, and delivery practices • Maintain documentation and communicate progress, risks, dependencies, and blockers throughout the project lifecycle

🎯 Requirements

• Bachelor’s degree in Systems Engineering, Software Engineering, Business Administration, Industrial Engineering, Technology, or a related field; equivalent demonstrated professional experience may also be considered • 5+ years of experience in consulting and implementing Microsoft Dynamics 365 Customer Engagement / CRM or closely related solutions • Strong experience working with complex production environments • Hands-on knowledge of Microsoft Dynamics 365 Sales, Dynamics 365 Customer Service, Microsoft Power Platform, Dataverse and CRM configuration, business and sales processes, customer journey and service processes, data modeling and integrations, security and access management, and automation and business rules • Experience considering quality, service continuity, performance, cost, metrics, and technical risk when designing solutions • B2 English proficiency, with the ability to understand technical documentation and communicate effectively in a professional environment • Strong communication skills and customer/service orientation • Analytical thinking, structured problem solving, results orientation, and accountability • Continuous learning and ability to apply new knowledge • Ability to guide others technically while collaborating effectively across multidisciplinary teams • Experience across Power Apps, Power Automate, enterprise integrations, complex CRM migrations, deployment, adoption, support, and continuous improvement is highly valuable