
501 - 1000 employees
Founded 2000
đŒ Consulting
đ€ Artificial Intelligence
đ€ B2B
Consulting âą Artificial Intelligence âą B2B
EX Squared is a digital product and experience consultancy that helps enterprises move AI and digital initiatives from ambition into production. Since 2001 the firm has delivered strategy, UX/UI and multi-channel digital experiences plus engineering and IT infrastructure work, and specializes in GenAI, machine learning, computer vision, and NLP. EX Squared is a certified Optimizely and Sitecore partner and focuses on building enterprise-scale digital products and advanced AI-driven solutions for large B2B clients.
đ„ 1 minute ago
đ§đ· Brazil â Remote
â° Full Time
đ Senior
đ§âđ§ Technical Customer Success Manager
đ» Ghost score 10%
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501 - 1000 employees
Founded 2000
đŒ Consulting
đ€ Artificial Intelligence
đ€ B2B
Consulting âą Artificial Intelligence âą B2B
EX Squared is a digital product and experience consultancy that helps enterprises move AI and digital initiatives from ambition into production. Since 2001 the firm has delivered strategy, UX/UI and multi-channel digital experiences plus engineering and IT infrastructure work, and specializes in GenAI, machine learning, computer vision, and NLP. EX Squared is a certified Optimizely and Sitecore partner and focuses on building enterprise-scale digital products and advanced AI-driven solutions for large B2B clients.
âą Own customer data migrations from initial investigation through successful completion âą Analyze, transform, validate, and migrate data from different customer systems and data sources âą Build and maintain Python/Django scripts and tools supporting migration workflows âą Work with relational and NoSQL databases, different data structures, and file formats âą Investigate customer-reported technical issues and identify root causes âą Drive technical issues through to resolution âą Handle customer-specific backend changes, integrations, and bug fixes âą Work with REST APIs and third-party systems during migrations and troubleshooting âą Communicate directly with customers to clarify technical requirements and coordinate solutions âą Lead backend engineers and collaborate closely with backend engineers and other cross-functional team members âą Improve migration processes and tooling to make recurring customer onboarding more reliable and scalable
âą 7+ years of professional backend development experience with Python and Django âą 3+ years of experience as a Technical Lead, providing technical guidance to development teams and working directly with stakeholders âą Strong hands-on experience with PostgreSQL, including complex queries, data structures, and database migrations âą Practical experience with data migrations, data transformation, and migration scripts âą Experience working with different data sources, data formats, and database models, including relational and NoSQL databases âą Strong understanding of REST APIs and experience with third-party integrations âą Strong debugging and troubleshooting skills, including the ability to investigate unfamiliar code, data, and system behavior âą Hands-on experience with Git, Docker, and Bash in day-to-day development âą Experience using AI-powered development tools, particularly Claude Code or similar coding agents âą Ability to communicate directly with customers, clarify technical problems, and explain solutions clearly âą Strong ownership, attention to detail, and persistence in bringing technical issues through to resolution âą Upper-Intermediate English (B2+) or higher, including confident spoken communication âą Must be aligned with U.S. EST business hours âą Occasional availability outside of standard working hours may be required âą Experience with customer data migrations between complex B2B or SaaS platforms âą Experience building or improving internal migration tooling and automation âą Experience working in a B2B SaaS product environment âą Experience with CI/CD pipelines and production deployment workflows âą Experience with Azure and cloud-based applications âą Experience troubleshooting customer-specific integrations and production data issues âą Experience with CRM platforms
âą Remote work arrangement âą Opportunity to work with international teams and clients âą Collaborative environment âą Autonomy âą Continuous learning âą Technical ownership âą Practical problem-solving
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