Extend Your Team
201 - 500 employees
Founded 2020
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Extend Your Team is a staffing and managed-services firm that builds experienced virtual assistant and remote operations teams for high-growth companies. They use a proprietary vetting system to place full-time, autonomous professionals (executive assistants, customer support reps, bookkeepers, accountants) who integrate with client workflows to drive execution, reduce overhead, and scale operations quickly. Extend Your Team serves VC-backed startups, mid-market firms and enterprises across industries such as fintech, insurance, mortgage, and financial services, emphasizing measurable ROI and rapid, strategic hiring.
Fraud Specialist
🔥 0 minutes ago
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Extend Your Team
201 - 500 employees
Founded 2020
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Extend Your Team is a staffing and managed-services firm that builds experienced virtual assistant and remote operations teams for high-growth companies. They use a proprietary vetting system to place full-time, autonomous professionals (executive assistants, customer support reps, bookkeepers, accountants) who integrate with client workflows to drive execution, reduce overhead, and scale operations quickly. Extend Your Team serves VC-backed startups, mid-market firms and enterprises across industries such as fintech, insurance, mortgage, and financial services, emphasizing measurable ROI and rapid, strategic hiring.
📋 Description
• Responding to customer queries in a timely & effective manner via Zendesk or other customer support tools • Documenting & logging issues (as well as customer compliments & complaints) • Work closely with other departments to process department related tasks • Review customer loan applications through various fraud software platforms • Review customer loan application documentation to ensure standards are met • Aid in reviewing company operating procedures to improve internal company processes • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems
🎯 Requirements
• At least 5 years (and above) of experience under a US Loan or Mortgage account handling Underwriting and Fraud specific tasks • Working knowledge of MS Excel formulas and function is a must; SQL preferred • Experienced in customer-facing roles in a loan or mortgage account • Superb communication, collaboration, and problem-solving skills. • Deep investigative skills • Proficiency, speed, and accuracy in written communication. • Fluency, clarity, and good diction in English • Great organizational skills & time management abilities • Must be presently residing in the Philippines
🏖️ Benefits
• HMO • Devices provided by company • Permanent work from home
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