Especialista de Service Desk

Job not on LinkedIn

🔥 9 minutes ago

🇬🇹 Guatemala – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EZCORP

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛒 Retail

👥 B2C

Retail • B2C

EZCORP is a leading provider of pawn loans in the United States and Latin America, formed with 16 pawn stores in 1989. The company specializes in satisfying short-term cash needs for consumers who are cash and credit constrained, offering non-recourse pawn loans collateralized by personal property. In addition to financial services, EZCORP operates retail stores selling primarily pre-owned merchandise in a customer-focused environment. Headquartered in Austin, Texas, EZCORP is dedicated to diversity, inclusion, and the professional development of its team members.

📋 Description

• Garantizar la atención de todas las solicitudes de servicios (Incidencias y Requerimientos) de las distintas áreas de la empresa • Atender solicitudes mediante teléfono, chat, portal de autogestión y correo electrónico • Atender el 100% de los tickets ingresados diariamente • Cumplir con los SLA establecidos para los distintos servicios del catálogo • Cumplir con los procedimientos de documentación y registro establecidos • Mantener un mínimo del 90% de satisfacción del usuario final • Documentar en la base de conocimiento la resolución de incidencias

🎯 Requirements

• Conocimiento de Hardware y Software informático • Conocimiento de MS/AD • Conocimiento básico de redes • Atención a clientes • Manejo de equipos informáticos (Computadores, impresoras, Escaners, etc.) • Seguir procesos • Sistemas Operativos Windows (7, 10, 11) • MS/O365 • Soporte Técnico • Servicio al cliente • Atención de forma remota a solicitudes de servicios técnicos IT • Experiencia en puestos de atención remota de usuarios de IT (Service Desk / Help Desk / Call Center) • Contar con 2 años de experiencia en puestos similares • Disponibilidad de horario para trabajar en turnos de 8 horas con un día de descanso a la semana, rotativo sábado o domingo

🏖️ Benefits

• Competitive compensation and benefits • Ground Floor opportunity with a start-up, purpose-driven mentality • Innovative and agile problem solving as part of the company DNA