Findem
51 - 200 employees
🤖 Artificial Intelligence
👥 HR Tech
☁️ SaaS
Artificial Intelligence • HR Tech • SaaS
Findem is a company that leverages AI and unique 3D data to transform talent acquisition. Their platform provides talent teams with unmatched access to global talent data, automating workflows and consolidating talent management activities. With features like Copilot for Sourcing, inbound management, and candidate rediscovery, Findem helps businesses discover, engage, and nurture the best talent efficiently. The company's advanced data-driven approach combines people and company data to provide deep insights into the labor market, enhancing recruiting strategies and improving engagement and pipeline performance.
Contract IT Support Engineer – US Shift
🕒 January 31
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Findem
51 - 200 employees
🤖 Artificial Intelligence
👥 HR Tech
☁️ SaaS
Artificial Intelligence • HR Tech • SaaS
Findem is a company that leverages AI and unique 3D data to transform talent acquisition. Their platform provides talent teams with unmatched access to global talent data, automating workflows and consolidating talent management activities. With features like Copilot for Sourcing, inbound management, and candidate rediscovery, Findem helps businesses discover, engage, and nurture the best talent efficiently. The company's advanced data-driven approach combines people and company data to provide deep insights into the labor market, enhancing recruiting strategies and improving engagement and pipeline performance.
📋 Description
• End-User Technical Support Provide Level 1 & Level 2 support for macOS, Windows, applications, network, VPN, and SSO. • Troubleshoot and resolve technical issues for users across multiple regions and time zones. • Manage and resolve IT tickets with defined SLAs. • Onboarding & Offboarding Configure and provision laptops and devices using MDM tools. • Create, modify and deactivate user accounts across business applications. • Ensure timely access, equipment delivery, and smooth employee transitions. • Device & Asset Management Maintain accurate device inventory and asset tracking records. Coordinate laptop repairs, replacements, and logistics. • Ensure devices are configured and secured according to company standards. • Application & System Support Support and administer tools such as Google Workspace, Slack, Jira, Zoom, 1Password, and other applications. • Troubleshoot application issues and support integrations. • Monitor system dashboards for compliance and performance issues. • Security & Compliance Support Ensure endpoints meet security baselines (encryption, patching, monitoring). Support SOC 2 and ISO evidence collection. • Support access reviews and compliance reporting. • Project Support Support application integration and system improvements. (Google Workspace, Slack, Jira, Snowflake). Assist with IT-related projects tied to scaling, automation, and compliance. • Participate in the implementation of new compliance frameworks (ISO 27001, ISO 42001). Documentation Maintain IT process documentation, how-to guides, and SOPs. • Ensure asset issuance and return logs are up to date.
🎯 Requirements
• 5-8 years of IT support or systems support experience. • Willing to work in the US shift timings. • Strong hands-on experience with macOS and Windows laptops, setup, configuration, and troubleshooting. • Strong understanding of Google Workspace and Microsoft 365 Administration. • Experience with MDM tools (Rippling, Intune, Jamf, Kandji). Basic knowledge of networking (DNS, VPN, Wi-Fi). • Strong communication and problem-solving skills.
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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