Senior Fleet Coordinator

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FINN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💳 Fintech

👥 B2C

💰 Debt Financing on 2023-07

Fintech • B2C • Personal Insurance

FINN is your personal guide toward better financial health with less financial stress. The platform allows users to access their salary early, gain insights into their spending behavior, and monitor their financial situations with easy-to-follow graphs and charts. FINN also offers a part-time marketplace to boost income, accessible personal insurance, and educational resources to improve money management skills. By aiming to support users in achieving financial literacy and well-being, FINN stands out as a modern financial service tailored to meet the needs of today's workforce.

📋 Description

• Ensure excellent mobility coverage: You independently manage and coordinate service, repair, and breakdown cases and, in close collaboration with our external claims-management partners, ensure a fast and seamless resolution for our customers. • Maximize fleet availability: You monitor compliance with all legal and manufacturer-specific deadlines (such as maintenance and inspections) and optimize utilization and the condition of our entire fleet. • Drive process optimization and scaling: You analyze existing workflows and operational fleet management, document best practices, and actively contribute to scaling repeatable processes. • Establish customer-focused solutions: You handle complex individual cases confidently in direct customer contact, systematically identify improvement opportunities, and ensure a first-class customer journey. • Promote knowledge transfer and team coaching: You support your team with technical onboarding, guide colleagues on operational issues, and establish quality standards for an outstanding service infrastructure.

🎯 Requirements

• Solid automotive background: Successfully completed commercial or technical training in the automotive field (e.g., master automotive technician (Kfz‑Meister), service technician, automotive sales representative) or an equivalent qualification. • Relevant service experience: Several years of demonstrable experience in service advising, service assistance, or workshop environments with a strong customer focus. • Structured multitasking: Strong attention to detail and the ability to maintain oversight and act in a solution-oriented way even with a high volume of cases. • Strong communication skills: Fluent German at C1/C2 level for confident communication with customers and partners, and good English skills (minimum B1) for our internal collaboration. • Nice to have: Initial practical experience with modern ticketing and CRM systems (e.g., Zendesk or Salesforce). • Initial experience in providing technical guidance, coaching, or coordinating team members.

🏖️ Benefits

• Shared Success (VSOP equity participation): We win together. Through our Virtual Stock Option Program you directly benefit from FINN’s long-term value growth and success. • Fuel your Growth (€1,500 training budget): Standing still is not an option. With an annual development budget of €1,500 for training and seminars, you decide how to grow personally and professionally. • Family First (childcare subsidy & flexibility): We support you and your family. Benefit from a monthly childcare subsidy, exclusive access to daycare places in Munich, and maximum flexibility to help balance work and family life. • Company pension scheme (bAV): We think of your future. FINN subsidizes your company pension plan with a substantial employer contribution of 66%. • Experience our product (25% car-subscription discount): Become a FINN driver yourself! You receive a generous 25% employee discount on your car subscription or alternatively can use our attractive bike-leasing program. • Health & Mindset (fitness & wellbeing): Your energy is our drive. Enjoy a subsidized EGYM Wellpass membership for fitness and sports as well as professional mental health support. • Munich office life: Barista coffee at the push of a button, matcha, and the legendary fruit basket await you at our modern headquarters in Munich. On top of that there is a daily lunch subsidy for your midday meal. • Team spirit & corporate events: We are more than colleagues. Whether summer events by the lake or a relaxed after-work drink — we celebrate our milestones together at regular team events.