Finom
501 - 1000 employees
Founded 2019
💳 Fintech
💸 Finance
🤝 B2B
Fintech • Finance • B2B
Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.
Customer Care Specialist, Dutch/German
Job not on LinkedIn
🔥 1 minute ago
🌐 Turkey, Bulgaria, +5 more countries – Remote
💵 €18k - €24k / year
⏳ Contract/Temporary
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇩🇪 German Required
🗣️🇳🇱 Dutch Required
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Finom
501 - 1000 employees
Founded 2019
💳 Fintech
💸 Finance
🤝 B2B
Fintech • Finance • B2B
Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.
📋 Description
• Deliver a “wow” customer experience across phone, chat, and email • Build strong, genuine rapport with customers, especially during challenging or sensitive situations • Actively listen to understand customer needs, concerns, and root causes • Communicate clearly, confidently, and empathetically • Take full ownership of customer issues and drive timely resolution • Proactively follow up with customers and ensure issues are resolved • Turn dissatisfied customers into loyal advocates • Collaborate with internal teams to escalate, track, and resolve complex issues • Accurately document customer interactions and outcomes in internal systems • Share customer insights and feedback to support continuous improvement • Support customers primarily by phone, with chat and email interactions as needed • Work within a 7-day operational support model and scheduled shifts between 07:00 and 19:00 CET • Work weekends once per month or every six weeks, with advance scheduling
🎯 Requirements
• Native or fluent speaker in Dutch or German, written and spoken • Minimum of 6 months of customer care service experience • Strong communication skills and emotional intelligence for high-impact customer situations • Empathy and genuine desire to help people • Resilience and composure when handling complaints or difficult conversations • Proactive mindset with strong follow-through • Comfort working in a fast-paced, evolving scale-up environment • Agile, adaptable, and energized by change • Strong problem-solving skills and confidence taking ownership • Experience in fintech, banking, payments, or financial services preferred • Previous phone-based customer support experience preferred • Availability for scheduled shifts between 07:00 and 19:00 CET • Willingness to work weekends once per month or every six weeks
🏖️ Benefits
• Continuous personal and professional development opportunities • Flexible remote or hybrid work across Europe • Stock Options/Shares program • Constant support and care in a modern, friendly, and eco-conscious corporate culture • Usage of the company's flats in Cyprus for the Work & Swim program • Competitive salary • Up to 15% monthly bonus linked to individual and team performance • Opportunity to develop skills in a fast-paced FinTech environment
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