Customer Care Specialist – Dutch or German

🔥 2 hours ago

🌐 Portugal, Montenegro, +1 more countries – Remote

🇵🇹 Portugal – Remote 🇲🇪 Montenegro – Remote 🇭🇺 Hungary – Remote

💵 €18k - €24k / year

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Finom

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.

📋 Description

• Deliver a “wow” customer experience across phone, chat, and email • Build strong rapport with customers, especially during challenging or sensitive situations • Actively listen to understand customer needs, concerns, and root causes • Communicate clearly, confidently, and empathetically • Take full ownership of customer issues and drive rapid resolution • Proactively follow up with customers and ensure issues are resolved • Turn dissatisfied customers into loyal advocates • Collaborate with internal teams to escalate, track, and resolve complex issues • Accurately document customer interactions and outcomes in internal systems • Share customer insights and feedback to support continuous improvement • Support customers primarily by phone, with chat and email as needed

🎯 Requirements

• Native or fluent speaker in Dutch or German (written and spoken) • Minimum of 6 months of customer care service experience • Strong communication skills and emotional intelligence to handle high-impact customer situations • Empathy and genuine desire to help people • Resilience and composure when dealing with complaints or difficult conversations • Proactive mindset with strong follow-through • Comfort working in a fast-paced, evolving scale-up environment • Agile and adaptable • Strong problem-solving skills and confidence taking ownership • Experience in fintech, banking, payments, or financial services is a plus • Previous phone-based customer support experience is a plus • Availability for a 7-day operational support model, with shifts between 07:00 and 19:00 CET • Weekend work required once per month / every 6 weeks • B2B freelancer contract

🏖️ Benefits

• Continuous personal and professional development opportunities • 100% remote working • Up to 15% monthly bonus linked to individual and team performance • Stock Option/Shares program • Usage of the company's flats in Cyprus for the work-and-swim program • Opportunity to develop skills in a fast-paced FinTech environment • Flexible traveling and working remotely or in a hybrid model across Europe • Supportive, friendly, and eco-conscious corporate culture