IT Operations Engineering

🔥 52 minutes ago

🇭🇷 Croatia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥 Software Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Finom

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.

📋 Description

• Provide first-line IT support to Finom employees through Jira Service Management and Slack • Triage and resolve requests within SLA, keep users updated, and close tickets with clear communication • Troubleshoot Windows and macOS hardware, operating system, software, peripheral, and network issues remotely • Manage device enrollment and compliance issues in JumpCloud MDM, software installations, and updates • Escalate complex technical cases with clear documentation of troubleshooting performed • Support onboarding and offboarding tasks in JumpCloud, Google Workspace, and Torii • Handle access requests and SSO issues while following access governance and least-privilege practices • Administer user-level settings in Jira, Confluence, Slack, and Notion • Maintain JSM request types, knowledge base articles, and workflows • Identify recurring ticket trends and propose knowledge articles, scripts, or automations • Support security and compliance efforts related to DORA, ISO 27001, and SOC 2 by following procedures and maintaining records

🎯 Requirements

• 2+ years in IT support, service desk, or a similar user-facing technical role • Hands-on troubleshooting of Windows and macOS hardware, operating systems, applications, peripherals, and network connectivity • Strong customer service track record; patient, empathetic, and clear with non-technical colleagues, including under time pressure • Experience with an ITSM or ticketing tool, ideally Jira Service Management, and working to SLAs • Working knowledge of Google Workspace or M365 user administration • Familiarity with an MDM such as JumpCloud MDM, Intune, or Jamf • Familiarity with an identity provider such as JumpCloud, Okta, or Entra ID • Good written documentation habits, including clear ticket notes and knowledge base articles • Fluent English, written and spoken • Basic scripting in PowerShell, Bash, or Python is a nice-to-have • Confident use of AI tools is a nice-to-have • Exposure to ISO 27001, DORA, SOC 2, or SaaS management tools such as Torii is a nice-to-have • Experience with meeting room and AV setups such as Google Meet or Zoom Rooms is a nice-to-have • Experience in a fast-growing or regulated company is a nice-to-have

🏖️ Benefits

• Continuous personal and professional development opportunities • Flexibility to travel and work remotely or in a hybrid model across Europe • Stock Options Program available to every team member • Ongoing support and care focused on employee well-being and success • Work & Swim Program: one month in a corporate apartment in Cyprus