Technical Enablement – Documentation Lead

🔥 5 minutes ago

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Flosum

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🤝 B2B

☁️ SaaS

B2B • Software • SaaS

Flosum is an all-around solution built for Salesforce, focusing on enhancing DevOps, backup, and archive capabilities, as well as ensuring security orchestration. Trusted by Fortune 1000 companies, Flosum streamlines Salesforce development processes, automates security measures, and significantly reduces deployment times while maintaining data integrity. With its Salesforce-native tools, Flosum fosters collaboration and efficiency for organizations looking to optimize their investments in Salesforce.

📋 Description

• Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. • Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). • Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. • Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. • Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. • Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. • Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. • Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.

🎯 Requirements

• 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. • Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. • Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). • Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. • Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. • Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar).