ForHealth Group
1001 - 5000 employees
🏥 Healthcare
👥 B2C
Healthcare • B2C
ForHealth Group is an Australian primary care network that operates medical centres and supports more than 1,800 clinicians. The organisation positions itself around universal access to high-quality healthcare, offering services across general practice, nursing, allied health and dental care, and providing resources for clinicians (GP registrars, CDM nurses, allied health practitioners) as well as patient-facing services such as practice locators and wellbeing resources. ForHealth also supports practice transitions ("Sell Your Practice"), continuing professional development, and clinician recruitment and opportunities, emphasising patient-centred care and preventive health.
Outbound Contact Centre Agent
Job not on LinkedIn
🔥 0 minutes ago
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ForHealth Group
1001 - 5000 employees
🏥 Healthcare
👥 B2C
Healthcare • B2C
ForHealth Group is an Australian primary care network that operates medical centres and supports more than 1,800 clinicians. The organisation positions itself around universal access to high-quality healthcare, offering services across general practice, nursing, allied health and dental care, and providing resources for clinicians (GP registrars, CDM nurses, allied health practitioners) as well as patient-facing services such as practice locators and wellbeing resources. ForHealth also supports practice transitions ("Sell Your Practice"), continuing professional development, and clinician recruitment and opportunities, emphasising patient-centred care and preventive health.
📋 Description
• Make outbound calls in line with scheduled roster and call handling protocols. • Build rapport with patients to ensure a high standard of customer service and provide accurate information. • Achieve outbound call and appointment conversion KPI’s through effective communication and patient engagement. • Accurately book appointments using the designated platform, following standard operating procedures (SOPs) with zero errors. • Perform thorough patient screening, including verifying personal and Medicare details, prior to booking. • Manage follow-up call-backs in a timely and professional manner. • Record call outcomes and patient interactions accurately in the system. • Communicate relevant patient feedback or operational concerns to the Team Leader. • Identify and promote additional products or services based on patient needs or enquiries (e.g., whitening, aligners). • Encourage family appointment bookings and maximise scheduling opportunities during each interaction. • Educate patients on the importance of oral health and regular check-ups to drive appointment urgency and uptake. • Maintain current knowledge of Dental and Allied Health businesses, including services, pricing, and promotional offers.
🎯 Requirements
• Possess Outbound Call experience (preferred) • Extensive knowledge of Dental Industry • Possess excellent Customer Service and Persuasive Communication skills • Confident using booking platforms, and CRM systems (Dental for Windows preferred). • High level of accuracy and attention to detail • Work well under pressure • Ability to work independently as well as part of a supportive team.
🏖️ Benefits
• Remote opportunity – Work from home. • 20% off Dental treatments for you and your family • Fitness Passport – discounted gym access • 24/7 Employee Assistance Program • Health insurance discounts • Thorough training and ongoing career development opportunities • Friendly and supportive dental and management team • Team incentives
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