Churn Specialist, DTC E-commerce

🕒 June 12

🇧🇬 Bulgaria – Remote

💵 €2.5k - €2.8k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Foxelli Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🍽️ Food & Beverage

📣 Marketing

🛍️ eCommerce

Food & Beverage • Marketing • eCommerce

Foxelli Group is a thriving e-commerce company focused on creating and scaling innovative digital brands. Established in 2013 with modest financial beginnings, it has grown into a multi-million dollar enterprise. The company specializes in subscription boxes and product brands across various sectors, including outdoor gear, knitting supplies, and specialty foods, using platforms like Shopify and Amazon FBA. Guided by core values such as Freedom, Adventure, Customers, and Tribe, Foxelli Group is committed to providing value to its customers and rewarding its team's hard work through shared success.

📋 Description

• Analyse churn patterns across multiple Foxelli brands, including customer drop-off timing, at-risk segments, and churn drivers • Research competitors and benchmark best-in-class retention • Use AI tools to accelerate research, surface insights, and identify patterns • Build a clear picture of customer motivations, frustrations, and retention thresholds • Audit the full customer lifecycle from first-touch onboarding to long-term engagement • Identify drop-off moments and experience gaps • Own initiatives to improve onboarding flows and early-stage activation • Develop hypotheses and run lifecycle, CRO, loyalty, win-back, and cancellation-flow experiments • Build and maintain triggered flows, at-risk alerts, and personalised retention sequences • Use AI to generate ideas, draft copy, simulate scenarios, and iterate faster • Track initiative impact and iterate based on results • Document what worked, what did not, and why • Proactively explore AI applications for understanding and responding to churn • Stay current with new tools and bring automation ideas forward

🎯 Requirements

• Proven experience diagnosing churn and identifying root causes • Comfortable working with cohort analysis, funnel metrics, and A/B test results • Hands-on experience with customer journey mapping, onboarding optimisation, or CRO • Experience building triggered flows, lifecycle sequences, or similar automations • Ability to turn messy data into a clear point of view and present it to senior stakeholders • Experience working across multiple products or brands • Uses AI tools beyond basic prompts and actively seeks workflow automation and improvement • Availability for at least 5 hours during typical EET working hours for full-time roles • English proficiency required, with the application form requesting an English level from A2 to C2 • Must be located in one of the explicitly listed hiring countries where Revolut payments are supported

🏖️ Benefits

• Full flexibility with your schedule in a fully remote setting, while Apploye ensures transparency and fairness. • Complimentary gym memberships • Company-sponsored outdoor adventures • Personal development budget • Generous paid time off, including parental leave and vacation days • Home office setup budget • Strong company culture and a network of unique individuals