Director, Technical Services – EMEA

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FreeBalance

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1988

🏛️ Government

💰 $3M Series B on 2002-12

Government • Software

FreeBalance is a global company specializing in providing Public Financial Management (PFM) solutions, advisory services, and training to governments worldwide. The company aims to enhance fiscal transparency, improve public sector effectiveness, and promote good governance through its innovative Government Resource Planning (GRP) software, the FreeBalance Accountability Suite™. This software is uniquely designed for government use, supporting a wide range of functions including budgeting, expenditure management, treasury, and civil service management. With over 40 years of experience, FreeBalance has become a trusted partner for national and state governments seeking to modernize and reform their financial management systems, thereby driving digital transformation and combating corruption. Headquartered in Ottawa, Canada, FreeBalance operates globally with projects in regions such as Micronesia, Costa Rica, Brazil, and Tunisia.

📋 Description

• Preparation of strategies and design for data migration that can be implemented by the FreeBalance Technical Consultants at a client location. • Build tools and models for the Installation and Deployment of the FreeBalance Accountability Suite that can be leveraged for project deliveries. • Collaborate with the Research and Development Team to design the interface components during the implementation of the FreeBalance Accountability Suite. • Collaborate with the Technical and Functional Consultants to create the training curriculum that can be delivered to the customers. • Manage the day-to-day tasks of the team. • Work with the Project Managers to design the rollout of the system for decentralized operations. • Managing the Operations & maintenance team in EMEA and provide management oversight to the remote team worldwide. • Manage the technical tools and research and develop new tools for use by the Technical Consultants. • Build scalable models for implementation of the FreeBalance Accountability Suite at the Data Centre and Disaster Recovery Sites where the software is hosted. • Work with cross-functional teams to ensure consistency, quality and timeliness of customer deliveries, internal policies and communications. • Other duties as assigned. • Extensive travel is required

🎯 Requirements

• University degree in Information Technology. • Proven experience reviewing and developing Support and Maintenance policies and procedures. • 5 years of experience successfully managing an internationally dispersed Services and Support Team • Project Management experience a must • Ability to clearly articulate at meetings with all levels of management and stakeholders. • Experience with goal-setting frameworks like Objectives and Key Results (OKRs). • Experienced in working with open-source software components such as Tomcat, BIRT and commercial middleware such as MS SQL and Oracle databases with Windows Operating Systems • Excellent verbal and written communication skills in English. • Able to travel internationally. • PMI Certification • Other IT certifications