IT Support Level 2

🔥 1 hour ago

🌐 Venezuela, Colombia, +4 more countries – Remote

🇻🇪 Venezuela – Remote 🇨🇴 Colombia – Remote 🇵🇦 Panama – Remote 🇳🇮 Nicaragua – Remote 🇸🇻 El Salvador – Remote 🇵🇪 Peru – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Freelance Latin America

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Freelance Latin America is a staffing solution that connects businesses with top-tier, bilingual remote professionals from South America. By providing a fully managed service, they handle all aspects of hiring, including recruitment, onboarding, and payroll, offering companies cost-effective staffing solutions without compromising quality. Their services cater to various industries, enabling organizations to benefit from exceptional talent while maintaining time zone compatibility and easy communication.

📋 Description

• Provide Level 2 technical support, resolving hardware, software, system, and network-related issues • Troubleshoot and maintain Windows, macOS, Linux (Debian and Proxmox), and Windows Server environments • Administer and support Microsoft 365 (Office 365) and Google Workspace environments • Perform remote software installations, configurations, updates, and maintenance • Troubleshoot network connectivity issues, manage IP addressing, and support local network administration • Configure and maintain antivirus, firewall, VPN, email filtering, and DNS security solutions • Support backup and virtualization environments, including Proxmox and Hyper-V • Manage remote access and troubleshooting tools such as ConnectWise and RustDesk • Monitor, update, prioritize, and resolve technical support tickets using ticketing systems • Create and maintain accurate technical documentation, troubleshooting procedures, and knowledge base articles • Communicate professionally with users, providing clear explanations and timely updates on technical issues • Escalate unresolved or highly complex incidents to higher-level technical teams when necessary

🎯 Requirements

• Mid-senior-level experience in IT technical support, help desk operations, or systems administration, with strong Level 2 troubleshooting capabilities • Advanced troubleshooting skills across Windows, macOS, and Linux operating systems • Strong experience administering Windows Server and Linux server environments, including Debian and Proxmox • Advanced knowledge of Microsoft 365 and Google Workspace administration • Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, IP addressing, and network troubleshooting • Experience managing firewalls, VPNs, and network security solutions such as pfSense, UniFi, and OPNsense • Experience administering antivirus solutions, email security, and DNS filtering • Familiarity with virtualization and backup technologies, particularly Proxmox and Hyper-V • Basic to intermediate scripting skills using PowerShell and Bash • Experience with remote support and connection tools such as ConnectWise and RustDesk • Proficiency in ticket management systems, including ConnectWise or similar platforms • Experience creating and maintaining IT documentation using IT Glue or similar knowledge management platforms • Ability to work Monday through Friday, 8:30am to 5:30pm EST • Strong analytical thinking, attention to detail, and problem-solving abilities • Excellent customer service and communication skills, with the ability to explain technical concepts clearly • Ability to prioritize multiple technical requests, work independently, and collaborate effectively with escalation teams

🏖️ Benefits

• Fully remote work environment • Stable, long-term collaboration • Clear scope of responsibilities and structured workflows • Training and onboarding support • Opportunity to work with international teams • Exposure to modern tools and professional processes • Supportive and collaborative work culture • Opportunity for skill development and career growth