IT Support Level 3

Job not on LinkedIn

🔥 2 hours ago

🌐 Mexico, Venezuela, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇻🇪 Venezuela – Remote 🇵🇪 Peru – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇸🇻 El Salvador – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Freelance Latin America

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Freelance Latin America is a staffing solution that connects businesses with top-tier, bilingual remote professionals from South America. By providing a fully managed service, they handle all aspects of hiring, including recruitment, onboarding, and payroll, offering companies cost-effective staffing solutions without compromising quality. Their services cater to various industries, enabling organizations to benefit from exceptional talent while maintaining time zone compatibility and easy communication.

📋 Description

• Install, configure, administer, and maintain Microsoft 365, Google Workspace, and AWS environments • Manage Windows Server and other server environments for performance, security, and reliability • Troubleshoot advanced issues across Windows, Linux, macOS, and server operating systems • Administer local networks, IP addressing, DNS, email systems, and related infrastructure • Configure and manage cybersecurity solutions, including antivirus, firewalls, and VPNs, using Cisco Meraki, Sophos, SentinelOne, and Todyl • Install, configure, and maintain remote access and management tools such as ConnectWise and Datto • Administer backup, disaster recovery, and virtualization solutions using Datto, MSP360, and NinjaOne • Develop scripts and automated processes to streamline IT operations • Evaluate IT solutions and recommend improvements based on performance, scalability, security, and customer needs • Optimize hardware and software configurations • Manage technical support tickets and escalated issues using Autotask, Syncro, and ConnectWise • Create technical documentation, troubleshooting procedures, and knowledge base articles using ITGlue • Provide professional technical assistance to customers and resolve complex issues promptly • Identify opportunities to improve IT infrastructure, applications, and service delivery

🎯 Requirements

• Proven experience in a senior IT support, Level 3 technical support, systems administration, or similar advanced IT role • Advanced knowledge of Microsoft 365, Google Workspace, and/or AWS administration • Strong troubleshooting skills across Windows, Linux, macOS, and Windows Server environments • Experience installing, configuring, and maintaining physical and cloud-based servers • Solid understanding of networking fundamentals, including TCP/IP, DNS, IP addressing, VPNs, and local network administration • Experience managing firewalls, antivirus software, endpoint security, and other cybersecurity solutions • Proficiency with backup, disaster recovery, and virtualization technologies • Experience with remote monitoring, management, and technical support tools • Familiarity with ticketing systems such as Autotask, Syncro, or ConnectWise • Knowledge of scripting or programming languages to automate technical tasks and improve operational efficiency • Ability to assess IT solutions and recommend improvements that enhance performance, scalability, and security • Strong technical documentation skills, including creating troubleshooting guides and maintaining knowledge bases • Excellent customer service, communication, and problem-solving skills • Ability to manage multiple technical requests, prioritize incidents, and work independently • Relevant technical certifications in cloud platforms, networking, cybersecurity, or systems administration • Proactive mindset, strong attention to detail, and commitment to continuous technical improvement • Full-time availability Monday through Friday, 9:00 AM–6:00 PM CST

🏖️ Benefits

• Competitive pay in US Dollars • Different payment methods (Zelle, Face Bank, Binance) • Payment every two weeks • Necessary work equipment: laptop, headset, mouse, and mouse pad • Birthday and work anniversary celebrations • Alliances with many brands granting extra benefits to freelancers • Weekly recreation dynamics fostering a healthy work environment

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