Application Support Engineer - Manhattan Active

Job not on LinkedIn

🔥 2 minutes ago

🌐 Brazil, Mexico – Remote

🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💻 Application Engineer

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fulfillment IQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

Fulfillment IQ is an award-winning supply chain technology consultancy that helps eCommerce brands and enterprises optimize fulfillment and logistics through software development, WMS implementations, systems integrations, and fractional supply‑chain leadership. They deliver custom fulfillment platforms (FIQ Tech), implementation and integration services, audits (PPX Check), and ongoing consulting to improve post-purchase experience, warehouse efficiency, and scalability using modern tech stacks, APIs, and AI-driven automation.

📋 Description

• Own advanced troubleshooting, incident investigation, and root cause analysis for a global Manhattan Active WM and Order Management platform in production • Investigate and resolve complex Level 3 incidents on Manhattan Active WM and/or OM • Provide technical leadership during high-priority incidents • Prepare complete escalations to Manhattan Associates with evidence, reproduction steps, and impact • Drive resolution and vendor escalation • Run structured root cause analysis and drive permanent corrective actions • Improve monitoring, health checks, dashboards, and alerting • Keep disciplined incident records, known-error articles, troubleshooting guides, and shift handovers • Perform advanced diagnostics across functionality, configuration, integrations, extensions, and data • Determine the appropriate resolution, workaround, or escalation path within service levels • Document investigation steps, findings, business impact, and resolution • Support rapid diagnosis and restoration during high-priority incidents • Validate vendor fixes • Contribute to post-incident reviews and corrective action plans • Identify recurring incidents and systemic risks • Feed recurring problems into template, configuration, or extension improvements • Reduce incident volume and MTTR • Validate fixes and support release readiness and post-release monitoring • Work in a 24x7 global support model with shift rotation and primary coverage aligned to US time zones • Report to the Lead Consultant, Enterprise Systems

🎯 Requirements

• Open to candidates residing in Mexico or Brazil • Legally authorized to work in Mexico or Brazil • 3+ years in Level 3 application support or advanced production troubleshooting • Hands-on Manhattan Active WM or Order Management production support experience • Experience analyzing application logs, API transactions, integration messages, and monitoring data to isolate root cause • Experience diagnosing incidents across configuration, integrations, application behavior, and data processing • Experience supporting business-critical WMS or OMS operations within incident, problem, and change management procedures • Willing and able to work a structured 24x7 shift rotation with clean shift handovers • Professional working proficiency in English, written and spoken • Native or fluent Spanish (Mexico) or Portuguese (Brazil) • Spanish is a plus for Brazil-based candidates • Mexico contractors must be registered with the SAT (RFC) and able to issue CFDI electronic invoices • Brazil contractors must operate through their own registered company (CNPJ) and be able to issue service invoices (nota fiscal)

🏖️ Benefits

• Statutory social security coverage (IMSS in Mexico, INSS in Brazil), plus private medical insurance where offered under the employer of record's local plan • Employee wellness programs where applicable • Statutory paid vacation with vacation premium (Mexico) or the constitutional one-third vacation bonus (Brazil), sick leave, and public holidays • Flexible leave policies that respect local labour standards • Statutory retirement and housing fund contributions (AFORE and INFONAVIT in Mexico, FGTS in Brazil) • Statutory year-end bonus (aguinaldo in Mexico, 13th salary in Brazil) • Employee stock options (ESOP), where applicable • Dedicated learning and development budget, with support for skills, leadership, and career progression • Remote and hybrid work options • Flexible hours aligned to role and client needs • Equipment and workstation allowances • Internet and business travel reimbursements • Team events and offsites • Statutory benefits for employees through the employer of record • Professional Growth, Flexible Work, and Additional Perks apply to contractors and employees