Technical Support Engineer

Job not on LinkedIn

🕒 June 9

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Full Scale

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

☁️ SaaS

🏢 Enterprise

Consulting • SaaS • Enterprise

Full Scale is a staff augmentation company that focuses on providing exceptional tech talent to businesses across various industries. Founded by Matt Watson, a seasoned tech entrepreneur, Full Scale has partnered with over 200 tech companies since its inception, offering top-notch services while fostering a positive work environment for its employees. The company's commitment to corporate social responsibility is evident in its engagement in community outreach, environmental sustainability, and educational initiatives.

📋 Description

• Provide technical support and service directly to customers using the payment processing platform • Investigate, troubleshoot, and resolve issues related to payment transactions, failures, refunds, chargebacks, and billing discrepancies • Document findings and maintain detailed records of customer interactions, cases, and resolutions using ticketing software • Build working relationships with customers and internal stakeholders to ensure effective issue resolution and customer satisfaction • Escalate unresolved or complex payment-related issues with complete technical documentation • Identify recurring payment system issues and escalate trends to product and engineering teams • Collaborate with Engineering, Product, and Operations teams • Demonstrate knowledge of payment processing transaction flows, APIs, and system behavior • Contribute to internal knowledge base articles, troubleshooting guides, and customer-facing documentation • Meet or exceed SLAs, including response and resolution time targets • Improve support efficiency, workflows, and customer experience • Mentor and support new team members on payment troubleshooting, support processes, and product knowledge

🎯 Requirements

• Strong interpersonal skills and a proactive, self-starting attitude • Excellent written and verbal communication abilities • Experience with HTML, CSS, and JavaScript • Customer-centric approach with a focus on anticipating needs and concerns • Effective time management and prioritization of tasks and deadlines • Commitment to continuous improvement through training and personal development • Degree in relevant technologies (Preferred) or comparable experience • Ability to thrive in ambiguous situations

🏖️ Benefits

• Fully remote – work from anywhere in the Philippines • Benefits provided from Day 1 • Health and statutory coverage • Collaborative, high-performing engineering and support culture