Call Center Operator

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Future Trans

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Future Trans is an ISO 17100 Certified language service provider based in Egypt, specializing in a comprehensive range of translation and localization services. With over 30 years of experience, the company leverages advanced technology and human expertise to provide solutions including document translation, website localization, digital marketing, and AI-driven services. Their mission is to break down communication barriers and facilitate collaboration on a global scale, serving diverse industries such as medicine, finance, gaming, and telecommunications.

📋 Description

• Handling Inbound Calls: Answering incoming calls from customers, clients, or the general public. • Customer Service: Providing excellent customer service by addressing customer concerns, complaints, and inquiries in a professional and timely manner. • Problem Resolution: Resolving customer issues and complaints effectively and efficiently. • Adherence to Policies and Procedures: Following company policies, procedures, and scripts when handling customer interactions. • Quality Assurance: Adhering to quality standards and metrics set by the company. • Team Collaboration: Collaborating with team members, supervisors, and other departments to ensure seamless customer service delivery. • Adaptability and Flexibility: Adapting to changes in procedures, technology, or workload to meet customer needs. • Communication Skills: Demonstrating strong verbal and written communication skills to effectively interact with customers and colleagues. • Maintaining Call Center Etiquette: Following call center etiquette guidelines.

🎯 Requirements

• Fluency in English is a MUST. • Minimum 6 months of experience in Call Center Industry. • High emotional intelligence and tolerance to different cultures. • High level of communication, listening, note-taking, and memory retention skills.

🏖️ Benefits

• Full-time • Rotational Shifts – Rotational weekends • Attractive Salary. • Work From Home Module. • Immediate availability to start working after training. • Paid Training. • Monthly fee payments.