Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 Latvia, Estonia, +4 more countries – Remote

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💵 €2.4k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Logo of FYUL

FYUL

1001 - 5000 employees

🛍️ eCommerce

🏭 Manufacturing

🤝 B2B

eCommerce • Manufacturing • B2B

FYUL is the combined company formed from the merger of Printful and Printify. It operates as an on-demand merchandise engine and technology platform that enables independent creators and large brands to design, produce, and sell custom merchandise worldwide. FYUL provides on-demand manufacturing and end-to-end merchandise solutions (through its house of brands including Snow Commerce), powering eCommerce merchandise fulfillment and brand merchandise experiences for businesses of all sizes.

📋 Description

• Work with high-profile B2B customers globally, with a primary focus on accounts in the US • Act as an ecommerce advisor for managed customers to help grow their ecommerce business by unlocking new business opportunities • Focus on upselling and cross-selling to close additional business and increase wallet share • Engage in value-based conversations and streamline the sales process to improve customer experience with FYUL platforms • Manage the sales process to discover customer needs and develop and maintain relationships with large B2B accounts • Collaborate with other departments to facilitate fulfillment of customer needs • Achieve quarterly sales objectives and accurately forecast sales activity • Act as proactive trusted advisors and guide clients to adapt their businesses to current market situations

🎯 Requirements

• Outstanding communication skills • Excellent English skills • Strategic thinking and problem-solving skills • Great organizational and time management skills • Passion for technology and sales • Ability to work in a dynamic and fast-paced environment • Ability to work in a team • Resume in English

🏖️ Benefits

• A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done • An opportunity to work remotely or in a modern and welcoming office in Riga • Private health insurance • 2 extra paid days off to focus on your mental or physical well-being • 1 extra paid day off to celebrate a Birthday or any other celebration of your choice • Access to mentorship, internal meetups, and hackathons, both on-site and online • Free and healthy lunch if you work from the Riga office • Design and order your own merch using our platforms with an employee discount • Exciting team-building events and parties you’ll never forget! • Variable compensation based on achieving or exceeding set goals

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